DICK'S Sporting Goods

Clean store, attentive staff
Mar 22nd, 2024

Feb 26th, 2024

Jan 16th, 2024

Alex was great helping us with football helmets. It would be nice to have a tape measure. The sensor wasn't removed from the helmet so we have to go back.
Nov 25th, 2023

I was shopping in store and was looking for a product, DSG Ball Control Soccer Shoe Bands, and was told by a staff member you didnt have that product In store and only had a tape on style. I looked it up on line where I had seen it before and showed two different employees the item online. They proceeded to radio the same employee I had already asked and all he offered was the same product he had already offered and seemed annoyed that I was asking again. I was told that sometimes the inventory on line can differ from inventory in store and I understand that that does happen. My issue is no one besides me actually looked for this product and verified that it wasnt in the store. I proceeded to order the item online, through the mobile app, and received an email within the hour that my order was ready for pick up. So after spending about half an hour in the store I left and then had to drive back to pick up the items that the store didnt have in stock when I was there before. It didnt sit well that there was no customer service from these employees. This is why small business is usually better to shop from, more care and concern for their customers.
Feb 10th, 2024