Bank of America Mortgage

This review is for Bill Zielke's team since he is SVP of lending, and one of his team members handled our mortgage application. But upon reaching out to Bill after a horrendous experience, all we got from Mr Zielke was "Good Luck with another lender" after having paid $430 for appraisal. Mind you our credit score is 800+ and financials were strong. Just incompetence at BOA made us loose on our application and close to 35 days delay. I short, lookout for local banks and credit unions. They atleast care. For big banks like BOA and Bill Zielke, you are just a number, a stat. Here is a short synopsis of an email I wrote to my client relationship manager at Bank of America. -In the past 5 weeks, I have not once had Robert reach out to us. Every time its been me trying to get the status. -Appraisal was ordered after I reminded him 2 weeks into the process. I never thought we will be denied credit, so didnt make much of it. In the hind site, 2 weeks is plenty to get credit approved if someone was doing their job. -No responses to Emails, phone calls. Every time I have had to go through you to hunt him down so we know where we are at. -Requested copy of appraisal 3 times, so I can send it over to our bank. -Received it yesterday in mail with Mortgage Denial letter. -Never once informed of the status of our application. It sat in credit approval for full 30 days. -On 5/09 we decided to move forward with purchase of new home, but there was no way I was handing over that application to Robert. -After requesting change of application from primary home to investment, the application sat for 10 days without any action. -On 5/18, I left Robert a msg that if he doesnt call me back, I will cancel this application with BoA. -He did call back, requested 2 additional business documents that should have been requested 30 days ago. -Robert had promised to close out refi in 25 days, and match GTEFCU's origination fee as he advised us that he had discretion. Denied both claims during my converation on 5/18. -Never reached out to us to verify if there was any additional info we could provide. -On 5/19 there was the letter sent. To say it was disappointing, is an understatement.
May 26th, 2016

Not a Bank of America
Dec 27th, 2015

Feb 20th, 2015