The Raleigh by East Dallas Properties

Sissel Macias _{on Google}

Jan 25th, 2024

I have lived at this property for almost 4 years and have dealt with major maintenance issues. About 2 weeks ago, my apartment flooded for the 3rd time. It was extremely upsetting watching how the water just kept coming in and realizing the issue had never been corrected. Dealing with maintenance in the past had always been a headache and I just knew I was going to get the runaround.
To my surprise, Sheila, the property manager, escalated my issue to the new Regional Service Director, Clint. Given that it was a recurring issue, she assured me he would take care of it. She raved how great he is and she was not lying. Clint immediately had the flooring company look at my apartment and 2 days later I had new carpet and new floors. Clint was very professional and patient with me. He made sure to keep me posted in the whole process and was very reassuring the issue that caused the flooding was finally taken care of.
Fast forward to 3 days ago, I had a plumbing issue and having already dealt with Clint, I knew the issue was going to be addressed immediately.
Even though it was a Sunday, William was at my door not even 30 mins later after making the call. William immediately got to work. He was very professional and informed me of an estimated time of how long it was going to take for the issue to be resolved. Sure enough, the problem was taken care of and everything was all good.
I understand not all issues can be resolved this fast but this new Maintenance team is on it! They seem to care and take pride in their work. That's exactly what this place needs.
After the flooding, I was ready to terminate my lease but seeing how this new team is handling major issues I am at peace that I can continue calling this hidden gem, my home.
Thank you all very much!!