Commercial Works, Inc.

I cannot be more on how bad of an experience myself and unfortunately my clients have had with commercial works cabinet delivery. First of all, on my two most recent orders they have forgot cabinets in Columbus and never made any attempt to rectify the situation. It is also NEARLY IMPOSSIBLE to get anyone to answer the phone or call back. This is literally the worst final mile service Ive ever dealt with.
May 26th, 2022

Had a delivery scheduled for a warranty replacement cabinet because someone called out sick understandable in these unprecedented times. Got a call from the company letting me know it wouldnt be delivered because of that but also that they lost my cabinet in their warehouse when it shouldve already been loaded on a truck. Multiple calls back to the number provided in the voicemail with only the option to leave a message as it never picks up the phone. A call to the company which I had to google the main line and they page the person supposedly in charge of this is unavailable. Ive canceled my install once and need to get back on the books with my contractor but cant even be confident that my cabinet will show up when they finally give me an answer.
May 13th, 2022

This company was supposed to deliver my cabinets I ordered from Lowes. The original delivery was an OK experience besides the fact that there were two missing cabinets that I was told "must have been missed on the dock". I made note and signed off, the drivers made note. Gave me a number to call. I have been calling this number periodically, leaving voicemails, making multiple calls until I can get ahold of someone and then we have the same conversation I have had every time. They find my order and there is no note of missing cabinets, or they say there was a "dock search". They then issue a new search saying they will call me back that day with an update and to set up delivery. I have NEVER received a call back from them. Nearly a month after the originally delivery and there is no contact unless I try and call. And it is a miracle if I get ahold of someone. They are absolutely terrible to work with. I have been put on hold and then call on another phone and finally get ahold of someone while still on hold on the other line. I can not put into enough words how terrible their communication and customer service is. This is just a residential job, I would never trust them with handling my business.
Jul 14th, 2022

If I could give this company 0 stars I would we ordered cabinets from menards and they were delivered to commercial works the first part of our order came in and they never called I called them to find out why we have not gotten a call and they told me they had been sitting their since the week before and they might be able to get them delivered the next week 2 weeks after they received them so we rented a uhal truck so we could have put cabinets in a timely manner and not 2 weeks after they received them. 2 of our cabinets were on back order so they shipped them 2 weeks ago today they were suppose to be at commercial works last Friday my husband went to see if they had come in because they never answer their phone when you call and was told no they didnt come in so I get a call yesterday at 4:30 telling me they are in I told them he would be their in 5 mins to get them he works right around the corner and just got off to be told we cant do that because there will call hours are 8 AM to 3:30 PM we were never told they had specific will call hours after we had talked to them the week before so my husband goes back over there today at 11:30 in the morning when he went to lunch to pick our cabinets up to be told they couldnt find them he told them he would be back at 4:30 to get our cabinets and they needed to find them I called when I went to lunch and was told that our cabinets werent really lost they had just been moved to another part of the warehouse and then I was also told that our cabinets had been delivered to them last Friday when my husband was there late me afternoon checking to see if they had been delivered and was told no the girl in the phone and I had words and I finally just hung up on her I then get a phone call from Nicole telling me it would not be a problem they spoke with the operational manager and they will have the cabinets ready to go when my husband gets their around 4:30 he gets their and once again they can not find our cabinets.. this is the worst customer service in the world ever I will make darn sure that any time I order somthing it will not be delivered throw this company if this is the way they run a business they need to close their doors.
Jun 15th, 2022

*****BE WARNED***** ABISMAL CUSTOMER SERVICE. ORDERED CABINETS THAT WERE SUPPOSED TO BE DELIVERED BY COMMERCIAL WORKS. THEY LOST THE ORDER IMMEDIATELY AFTER RECEIVEING THEM. WAITED THREE WEEKS FOR DELIVERY, AND ON THE SCHEDULED DAY, AFTER WAITING ALL DAY AND WELL PASSED MY DELIVERY TIME I CALLED THEM TO FIND OUT THE ORDER WAS LOST. THEN WAITED ANOTHER WEEK, TO BE ON HOLD FOR AN ENTIRE SHIFT ONLY TO LEARN NOTHING, CABINETS WERE STILL LOST AND NO ONE HAD LIFTED A FINGER TO LOOK. NOT A SINGLE PROMISE WAS KEPT EVEN THOSE MADE BY THE SUPPOSED "DIRECTOR OF OPERATIONS" NO ONE HAS ANY IDEA WHAT THEY ARE DOING THERE AND IT IS OBVIOUS THEY DON'T CARE ABOUT MAKING MONEY. AVOID THEM AT ALL COST.
May 3rd, 2022