BJ's Wholesale Club

Mar 5th, 2024

I have a corporate membership at BJs, for 8 employees and myself, we are a small business in Penfield. I was charged for the annual renewal of the corporate membership and needed a receipt for taxes. I thought this would be easy so I called up customer service, they couldn't get me a receipt and told me that I should go to the store. The store told me that I didn't need an itemized receipt for the purchase, rolled their eyes at me several times and made me feel terrible. They told me that I could use my credit card statement as backup for federal taxes, I said that it wasn't itemized and could just be me buying beer, they rolled their eyes and told me that I would need to print out every account that had been renewed. I said okay and then they proceeded to give me printouts of all of the employees purchases for February -this was the renewal period. Once I realized that they might be giving out personal information ( they were giving me all of the purchases for all of my employees which could have been personal) I requested that they stop. Terrible customer service in every way possible.
Feb 28th, 2024

Pricing for the exact same items are consistently higher at the Victor location, compared to Henrietta, Greece or Webster. I'm not talking a few cents either. More like 1-4 dollars per item. That adds up quickly. Gas is also much more expensive. As I write this review, Henrietta is 15 cents per gallon, cheaper.
Feb 11th, 2024

Victor BJ's has been disappointing the last few times l've gone. Out of products l wanted, l don't shop there often, debating on if it's worth having the membership.
Jan 25th, 2024

Jan 8th, 2024