Enterprise Rent-A-Car

This location doesn't have a ton of options however they were very nice and accommodating. Only issue was the windshield needed to be cleaned thoroughly. Not a big deal.
Apr 1st, 2024

Excellent customer service very how do you doing kind, considerate and polite willing to help and meet all need
Feb 26th, 2024

Excellent service courteous polite patient knowledgeable Daryl and Mike that work there were great guys I highly recommend them to anyone who needs to rent a ride
Feb 25th, 2024

Do not rent your vehicle from this Enterprise, you will be disappointed.I booked my rental (SUV) well in advance and when I arrived there was only one option, a Dodge, which was not clean and clearly hadn't been wiped clean in quite some time. Due to its condition, I was given a discount. I returned the vehicle and weeks later I get a call from the branch manager, Daryl who tells me they deleted my American Express, so they didn't take a paymentand he asked if I could come to the location between 8-5 Mon-Fri, I advised no because work. Daryl said he would have his assistant come to my job and take payment, and someone would call me. Never heard back, then a few weeks later, I got an email stating I had a collection with Enterprise. I called for weeks, and no one at this location would answer the phone. I called the 800 number and was told the regional manager would contact me. Never did. I eventually got through this morning, and I finally got someone to answer, and now, at this point, they could take my payment over the phone. This rental was booked for 07/26 and I'm just now getting this issue resolved. I have only rented from Enterprise my entire adulthood and this byfar has been my worst experience.
Sep 18th, 2023

Called enterprise prior to scheduling reservation and was told not to use third party like Expedia and to solely book through their site as the selections available were accurate. Wasted time scheduling the reservation and booked a car for work/a planned event was called 30 minutes later told there are no cars available pretty sure this is a lie to avoid discriminatory telling customers they do not want to rent to them. Told to call Mishawaka location who also did not have cars either. Was told by the manager at 933 location the reservation team gets paid to book the cars aka it is a bait switch practice to falsely mislead ppl into booking a reservation they have no intention of honoring. Trash company and not reliable might as well use Expedia and try to get the discount then dealing with this company as their representatives make misleading statements and their website advertises false information. This is my first time having to ever get a rental and this was the worst experience of my life. Now they want me to waste my time emailing them (pretty sure its an invalid email) regarding the experience after my trip plans have already been ruined and my relationship impacted due to their reservation cancellation thus messing up business opportunities for both us. As I stated terrible company not reliable or trust worthy damage has already been done. Also when you call the reservation line theyre rude to you because the car lots do not have the cars needed for the reservations they make with you. Very defeating and upsetting situation.
Jun 19th, 2023