Planned Parenthood - Kendall Health Center

Worst place we have ever been in our ENTIRE life My wife had an appointment at 1:30 PM and she was seen at 3:00 PM and we ended up leaving this place at 4:30 PM. I also call my wife on the phone and the nurse took her cell phone from her and she told me in a very RUDE way to wait for me and if she didn't like me, I should leave. This is THE WORST PLACE and THE WORST CUSTOMER SERVICE we have ever had in our lives. Why do you make appointments if you don't keep your word?
Feb 24th, 2023

My experience with doctor Grace Hernandez was rather extremely unpleasant. I went to the clinic to get an IUD inserted (Paragard). When the procedure of inserting the device began, she did not let me know when she was going to insert the speculum inside of me, it took me by complete surprise. Neither did she add any type of lube to help insert it. This has never happened to me before. Every time I have gone to other gynecologists I have been treated with more respect and care. They have let me know when they were going to start up the procedures and what they were going to do. But she definitely did not. So as soon as I noticed she had done this, (since it took me by SURPRISE) I asked her to stop. I literally said pero ya va!!, like, wait hold on a second!!!! It obviously hurt, Im not used to be put in hard metal things inside of my v*****, specially when its not lubricated. I got nervous and my legs started shaking for the abruptness of the insertion. She asked me to calm down, at the same time she left the heavy piece of metal hanging IN there. How do you really expect someone to relax when they have a speculum inside of them just hanging there for a minute? A speculum is not lightweight. I feel like she could and should have at least hold it so that I could feel less pressure at that moment. I have a retroverted uterus, and I told the doctor before I even laid on the gynecological stretcher. She seemed to not care, given that she was rather abrupt in her treatment towards me. Evenmore, she han assistant. So she definitely could have taken the time to treat me more gently, specially when this was going to be my first inception of an IUD device. Overall I had a terrible experience at planned parenthood. There are doctors out there who would treat patients with more care and be more communicative with them. I would not come back to this clinic or recommend anyone either.
Mar 4th, 2023

incredibly kind and informative staff. always treated with respect, attentiveness, and care. a great resource for all
Dec 22nd, 2022

Dont not go to this location, the staff dirty and rude.
Dec 15th, 2022

Awful communication skills. Made an already hard situation much more difficult.
Nov 20th, 2022