LaserAway

Apr 6th, 2024

Dominique was great! I looooved my facial
Apr 2nd, 2024

Camille was great doing her job.
Apr 1st, 2024

Camille is amazing and such a wonderful customer service oriented. She's part time and really wish she'd be available when I want her, but overall, clean facility, quiet area and wonderful customer service. Highly recommend.
Mar 28th, 2024

The LaserAway DTLA shop does not use regular clock, time somehow becomes a more vague and abstract concept than it already is once you enter this shop. One time I was caught up in traffic and I called ahead of time to say Im sorry I might be late for 5-10 mins. And they said its OK no worries. Then I showed up late for 12 mins in total, and the front desk person, said to me, well your appointment is canceled cuz you are LATE. I said I called and you said its ok? He said, well you said 5-10 and now its more than that, no? I had to admit, I panicked, cuz yes, it is 2 mins more than I said, they are very meticulous and attentive to details, that, I dont expect. Should I just leave in this dead silenceit is very awkward I said to myself. But very dramatically, the front desk staff somehow said, ok but maybe I can squeeze you in later just wait here. Eventually I got my session but I was not happy. I felt like a kid getting spanked for misbehaving... If I could do the trade offs, I wouldve lived happily with my underarm hair this time instead of trying to get rid of them for all these experiencesits a lot of stress BUT, I learned my lessons, I always do, Im an A+ student. I started to always show up right on time or at least 5-10 mins early for LaserAway DTLA. And guess what, their laseraway clock works differently when you show up early. They would keep me waiting for 10mins, 20 mins, or 30mins, and tell me when I arrive that We are just a clinic and stuff running behind sometimes can you just go out for a walk? Unfortunately, this is no resort in Hawaii. It is downtown Los Angeles. Where am I supposed to go for a walk? And who just WALKs AROUND here alone & hanging out? So I wait, every time. Cuz I paid. And there is no way to get my money back unless I suck all this in and get the treatment. And if I tell them I am upset, they will say it very calmly that: Do you have somewhere else to be? You wanna just reschedule? Ok I knew I look broke and that my time worths zero dollars, but I didnt know it was that obvious. Or its just the LazerAway DTLAs time is more valuable than anybody elses thats a philosophical question. Just another glorious day in beautiful Los Angeles my friends. Be kind to your underarm hair, cuz its the only thing that wont be rude to you in this cold cold world. ( it will always come back for free too)
Feb 9th, 2024