Air On Time AC

I have used Air on Time twice now and I will continue to do so. Both times the technicians were very knowledgeable and answered all my questions! Thank you outstanding job
Apr 4th, 2024

Went to my dads house same day and got his heater working.. Thank you guys for helping us!
Mar 6th, 2024

Feb 23rd, 2024

They really are ON TIME! Knowledgeable and competent.
Feb 15th, 2024

Dropped to ONE STAR. See edit below: I had Air On Time install new duct for a room addition back in September. After they installed it, the room was not cooling correctly, so I had them come back out. Technician told me I needed dampers on all ducts in the whole house in order to balance out the load. So I paid for that additional service, and he installed dampers. My utility bill went up considerably, but I just chalked it up to the room addition. Fast forward almost five months to this weekend. I discovered that one large duct they had placed a damper in had completely disconnected from the plenum because it was not installed correctly. Upon further inspection, I found that almost ALL the ducts were loose, leaking air, will collars not installed correctly to the plenum. I rarely see work quality this poor. Duct collars were originally sealed with mastic prior to Air On Time's work. Their tech cut that off, shoddily reattached dampers with poor quality tape, and failed to re-seal with mastic like the original install they removed. As I said above, one large duct had spontaneously come loose, and most of the others had gaps big enough I could put my finger between the collar and plenum. I am generously adding one star to make this a two-star review because they did come back out the same day when I notified them of the problem. But that should never have been necessary! Who knows how much wasted money literally blew into my attic during the warm fall months with AC running constantly, and again during the recent cold winter spell when my unit ran constantly and I couldn't figure out why the house wasn't warming up. Receptionist apologized when I called in to report the issue, but nothing was offered to make the situation right except re-doing their own shoddy work. Then they send me a text with a link to leave a review. Done. Edit: I dropped it down to one star after Air On Time blatantly lied and refused to take responsibility. Their response is false on three points: 1) I was never advised my ducts are deteriorated, because they are not. They had just been thoroughly inspected two months prior; 2) This job was part of a larger remodel in my home, and the budget certainly would have allowed for replacement if needed; 3) most importantly, the primary problem was that their installer did not attach the collars to the plenum correctly. On several of them, I could literally stick my finger between the collar and the plenum. That has NOTHING to do with the ducts. It is true that one of the ducts just spontaneously came loose from the collar, but that is because it was not taped and sealed correctly. The original install used mastic on all joints. Air On Time's installer cut off the original mastic and chose to depend upon tape alone to re-seal everything after adding dampers. It's really a shame. Looking at their other reviews, it appears that Air On Time ordinarily does an outstanding job and leaves satisfied customers behind. I believe they are a good company, and even the best of companies has a bad day every once in awhile. What you hope to see when that happens is that they take full responsibility and not seek to blame the customer for their shortcoming. But on this particular day, Air On Time did a shoddy, poor, sub-standard install and then blame-shifted when called out for it. Be warned!
Feb 14th, 2024