PNC Mortgage

I visited this branch today to get a new debit card. I had a appointment to get this done. When I walked in I started walking up to a lady who asked me if she could help me in a very rude manner. I told her I needed a debit card she told me to take a seat again In a very rude manner. In the mean time another worker was talking to another employee for a good while. This gentleman could of very easily helped me! Then a older gentleman walked in the door and the talking guy took him immediately as I still sat in the lobby. I watched them and saw the older man ask the employee who was helping him if I was there first. The employee looked at me and waved his hand and looked at me very very rude. I was very uncomfortable at this point. I just wanted my debit card in which I called and made a appointment!!! And got looked over and treated like a pile of garbage. The lady who finally helped redeemed the visit and was very sweet and pleasant. But I was still done very wrong at a bank I have been at over 15 years. As soon as I can I will be taking my business to a bank who treats people with respect.
Apr 21st, 2022

What a joke
Feb 3rd, 2022

I've had PNC since I was 16 and am now 25 and I've never had an issue. Recently I've had a few encounters with Ken. I'm a waitress and usually deposit no more than 500 in cash once a week. I sort and organize all my money and go through the drive thru because the ATM takes longer. Ken told me to start bringing my money inside so I did. Today I made a deposit inside of 330 dollars, when he seen all the ones he threw his hands up, shook his head and grunted. I said I Apologize I am a waitress he then said nothing and put the money in the bill counter. I feel I shouldn't have to apologize about what I do for a living. Hoping this gets resolved so I don't have to drive out of my way to the main branch, but the ladies there are super nice. This is the 1st review I've ever left anywhere in my life, very sad it has to be a bad one.
Jan 3rd, 2022

kudos to ken.a great customer service from a polished.customer.service rep who.actually CARES.thks mike
May 26th, 2021

Feb 3rd, 2020