Aqua-Tots Swim Schools Ballantyne

Good coach but the management not so much. You would not have any slot to use make up class for entire week. And on parent portal there is a option to request a class but they can't do that either. Tried reaching out multiple times but no luck so far connecting to the manager.
Jun 25th, 2023

We absolutely love this swim school; our baby has so much fun every time we go (as made evident by the huge smile you'll see in this photo!). We also feel that we as parents learn methods of safely introducing swim to her, and hope that with the upcoming years she will become a strong, confident swimmer. The staff are always friendly and professional. The facility is well maintained and it's truly a smooth operation in terms of getting in, participating in the lesson and getting out. Thanks to the team for always doing so with a smile too!!
May 28th, 2023

Apr 28th, 2023

1. During the time I was with the membership, I had several class cancellations, according to them due to pool maintenance, but they never took the time to notify us starting in the morning, but only 30 minutes before the class... several of us arrived at the place. 2. On one occasion I scheduled two classes on the same day, the first at 3:45 and the second at 4:30. The teacher gave only 20 minutes of class justifying that my daughter was the only one in the class and I am supposed to pay for 30 minutes regardless of the number of students; She is a 5-month-old baby and the time between one class and another did not allow us to stay in the pool area that does not have air conditioning so as not to have to change it and then prepare it again for her class. 3. I had a class where the instructor was reading all the time what she had to do, we paid to have classes with a person who is prepared, not so that during the class she is looking at what she has to do.
May 1st, 2023

Safety Concern- My child is 2yrs old and learning to swim. She was in a class with 3 other kids. She lost her balance while sitting on the bench inside the swimming pool. The instructor was busy with the other child, teaching to get out of the pool which takes time. She was not paying attention to the other kids. I luckily saw that my child was submerged in the water and since the door was locked & I did not know how to unlock, I signaled the supervisor to pay attention to my child and pull her out. Supervisor immediately pulled her out. Just because I was attentive towards my child, any accident was avoided. Cannot imagine what would have happened otherwise. When I complained to the front desk they were apologetic and said the instructor is new. This was our only negative experience with aqua tots.
Apr 26th, 2023