Five Towns Sprinkler Service, Inc.

Does not pick up the phone low staff amount at least have automated something if you can't pick up... basic answer machine shows either your low budget,low caring, or not receiving enough customers to afford to hire more staff
Oct 25th, 2017

It was an ambitious undertaking but I installed my own sprinkler system with the help of a neighbor. I dug the line, built the manifold, ran wiring for solenoids to the timer and electric for a well pump (the well head professionally done). Problem is when you do things for the first time there's always bound to be mistakes. I contacted this company once at 8pm on a random weeknight intending to leave a message but Steve (owner) picks up the phone to my surprise. I tell him a problem I'm having with my well pump short cycling. After listening intently he recommended a pump start relay which cracked the case. I always remembered the kindness of a stranger. Fast forward 2 seasons later I was having a problem where my system was running but wouldn't discharge to the zones. I called upon this company again in hopes of resolving the issue as my grass was left to die in the August sun. Steve was at my house the next day to look into the issue. I knew I built this system with the proverbial rubber bands and chewing gum and my beginner-mess showed clearly. I came home, they had installed a new pump start relay that had electrically shorted on my watch, ran new hard wire from the relay to the pump, ran a new ground wire in a conduit and buried it underground from the pump house to the valve box, ran all new wiring from the solenoids back to the timer and fixed the issue. Not only fixed the issue, but put the system in a safer and more sustainable place than it ever has been. I didn't know what the scope of the work would be in advance but after he solved my first relay issue 2 seasons ago on the phone and yet yielded no business in return for his advice, I trusted him implicitly to do right by me. This kind of business feels increasingly rare - the kind where you have the guy that runs the business and makes you feel like you're worth his time no matter how much other work he may have. I've dealt with my share of contractors and it's very easy to feel like just "another." Kudos to Five Towns Sprinkler for a job well done and being a trustworthy company to help keep my yard investment safe!
Nov 3rd, 2016