Hertz Car Sales Tampa

Mar 29th, 2024

I give Hertz car sales 3.5 stars, but because that's not an option, I'm rounding up to 4. The buying process was really great. I called, asked for the total price, and walked in with a check for that amount. They didn't try to add even one cent of extra fees. It was actually slightly less than the price the website quoted, tax and all was included. Fantastic! Avis car sales down the road wanted $3,000 over what the website quoted with tax and fees. Jeff helped me out and was a big part of the reason Hertz gets a good review. The process was transparent, easy, and stress free. However, the reason for the lowish star review is the quality of Hertz's Certified Pre-owned inspection. I get the impression that they simply said "yup, it's a car and it's pre-owned, I certify that" because I have found several issues with my car that should have been caught. Here are the issues I've found so far and the cost associated to fix them. I do all of my own labor so there were no labor costs. No engine air filter - $20. Who knows how long the car had no filter. New brake pads - $44. The rears were ground down to the metal which means I also needed to buy New rotors - $199. The rears were warped, especially the drivers side. Floor mats - $65. Apparently they just don't come with mats and I didn't think to look. Cabin air filter -$22. It wasn't missing, but I'm pretty sure it was the original filter. It was gross. Windshield wipers - $24. I was told by the manager (Ray, or Jay, I can't remember) told me they were new. They were not. Tire air caps - $5. The car had none. I knew this when I bought it though. The windshield is covered in scratches that make seeing at night so hard that it's actually scary sometimes. I'm not entirely sure what the cost to fix this will be, I'm still looking at my options. The fluids are all in good shape, with brake fluid and engine oil looking new though I'm pretty sure the engine oil was the wrong viscosity. I sent a sample to an oil testing service but it'll be a few weeks before I get the results. I'll update when I do. I didn't include this cost, which was not cheap, because it's me being pretty "extra". But I felt it was necessary after finding out about the air filter. The buying process was great, but I worry about the integrity of the car and how well it was maintained before going up for sale, especially about the air filter because that could drastically shorten my car's engine life. I'm not sure if I would buy from them again, or recommend Hertz to friends. Though if I do I would recommend Jeff. Update down to 3 stars. My car is starting to have transmission issues. Hertz never reached out or anything, they simply replied to my review with the same generic message as they do everyone else. It definitely doesn't feel like me or my business matter to the company. I'll update once I know what's going on with the car, and maybe I'll be testing out Hertz's warranty.
Mar 9th, 2024

Jan 28th, 2024

We bought a vehicle during the early COVID panic when Hertz was trying to unload about 1/3 of their fleet of vehicles. No haggle price, no hidden or pressure for extra warranties, 12 months or 12,000 mile powertrain warranty. My best and only non regret dealership purchase ever.
Jan 17th, 2024

Poor customer service and sales department. Long story short, we drove in from Jacksonville to purchase a vehicle that we were told would be ready by Monday (today), but that we should be there by 12 because there was a lot of interest in it. We said we would be there and ready to purchase. We got there at 11:00 after a four hour drive and even confirmed it with the sales person over a phone call about halfway through the drive. She confirmed the car was there. We got there and the car was there but not ready to sell. She said the painter had to call out over the weekend, but she never checked on the vehicle when we spoke to her on the car ride. They said it would likely be the next day before it was ready, and there were no options for us to purchase the vehicle. They said our best option was to hang out in Tampa for the next day or two and they will call us and as long as we beat the other people there, we could purchase it then or we could finance with them and be the first to respond once they put it on the lot. We were there with cash ready to buy, but there were no options to buy the vehicle. Very poor communication and seems like a lack of training. The listing also had it listed as leather seats, but was in reality cloth. When asking her about that, she just said, well it was listed as leather.... (also never checking I guess).
Feb 13th, 2024