The Ritz-Carlton Coconut Grove, Miami

Apr 4th, 2024

Absolutely amazing. Staff was incredible. Service extraordinary.
Mar 20th, 2024

Perfect location,
Mar 20th, 2024

Mar 19th, 2024

Went for couples massage with my husband and when I say I had by far THE WORST experience I fall short. The spa itself is garbage. The smell in the waiting are is horrendous. It smelled like old carpet humid funk I cant even describe. Everything felt eerie. The seats the rooms the showers everything was out dated and old. The dressing area had and old fridge with a few toiletries that didnt make up for the expired nuts and raisins left for the spa guests. Christmas decorations mid spring . I was urgent to cancel my reservation and hesitated since the manager took so long to get to the spa my service was starting. I was hoping to have an excellent experience and unfortunately that was NOT the case. My therapist had nails. Nails !!!!! Never have I ever had a therapist pinch my skin to relieve muscle tension and claw her nails in me. Several times I told her what she was doing was hurting and changed her technique but seriously . Complained to the manager and all she could offer was complimentary access to the pool and 15% off my spa service. Mind you the services were over $600. RIDICULOUS the most Ive ever spent for the WORST SERVICE I HAVE EVER HAD. DO NOT WASTE YOUR TIME OR MONEY. Go check out the carillon wellness resort in Miami Beach for an exceptional experience.
Mar 11th, 2024