JOANN Fabric and Crafts
-
7609 Rogers Ave
Fort Smith, AR 72903 - 479-452-2217
Hours
Chamber Rating
-
Tricia Wall
Mar 25th, 2024 -
Matt Lawson
Best in Fort Smith!!
Mar 19th, 2024 -
Nikki Edwards
Jan 21st, 2024 -
Alisha Adams
Dec 13th, 2023 -
Sherri Sikes
This company has the WORST customer service I have ever experienced. I would give them a 0/5 stars if possible... I ordered material on November 24 to make Christmas gifts. I have only received 4 parts out of the 8 parts I ordered. (I was all one order and ALL items said IN STOCK.) The parts that I have received have all been shipped separately. I contacted the company by phone (waiting online for almost an hour to speak to someone) about 3 weeks after the order was placed because I needed the other 4 parts to make the Christmas gifts. The man that I spoke to said he would put in a ticket and that it might be 3 business days before I heard from someone. After the 3 business days were up and no response, I emailed them about the issue. No response. About a week later, I called again. This time I waited on hold for OVER an hour to speak to someone. I was told they would submit another ticket. I told them NO that it was NOT acceptable. I have already done that and was NOT helped at all. I have been very patient in getting a response to my question (WHEN IS MY ORDER GOING TO GET TO ME?) I sat on hold again for about another half an hour waiting to talk to a supervisor. After speaking to him, he could not tell me when my order would arrive either. I needed this material for making gifts for a family gathering that is before Christmas day. I still do not have the material or a response as to when or if I will receive the materials ordered. FIRST EXPERIENCE with this company... DEFINITELY not an impression I would want to leave with ANY customer of mine!
Dec 18th, 2023
Contact Info
- 479-452-2217
Questions & Answers
Q What is the phone number for JOANN Fabric and Crafts?
A The phone number for JOANN Fabric and Crafts is: 479-452-2217.
Q Where is JOANN Fabric and Crafts located?
A JOANN Fabric and Crafts is located at 7609 Rogers Ave, Fort Smith, AR 72903
Q What is the internet address for JOANN Fabric and Crafts?
A The website (URL) for JOANN Fabric and Crafts is: https://stores.joann.com/ar/fort-smith/2498/?utm_campaign=website-local-page&utm_medium=google&utm_content=website&utm_source=local-listing
Q What days are JOANN Fabric and Crafts open?
A JOANN Fabric and Crafts is open:
Sunday: 10:00 AM - 6:00 PM
Monday: 9:00 AM - 7:00 PM
Tuesday: 9:00 AM - 7:00 PM
Wednesday: 9:00 AM - 7:00 PM
Thursday: 9:00 AM - 7:00 PM
Friday: 9:00 AM - 7:00 PM
Saturday: 9:00 AM - 7:00 PM
Q How is JOANN Fabric and Crafts rated?
A JOANN Fabric and Crafts has a 4.3 Star Rating from 549 reviewers.
Hours
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Ratings and Reviews
JOANN Fabric and Crafts
Overall Rating
Overall Rating
( 549 Reviews )Tricia Wall on Google
Matt Lawson on Google
Best in Fort Smith!!
Nikki Edwards on Google
Alisha Adams on Google
Sherri Sikes on Google
This company has the WORST customer service I have ever experienced. I would give them a 0/5 stars if possible...
I ordered material on November 24 to make Christmas gifts. I have only received 4 parts out of the 8 parts I ordered. (I was all one order and ALL items said IN STOCK.) The parts that I have received have all been shipped separately. I contacted the company by phone (waiting online for almost an hour to speak to someone) about 3 weeks after the order was placed because I needed the other 4 parts to make the Christmas gifts. The man that I spoke to said he would put in a ticket and that it might be 3 business days before I heard from someone. After the 3 business days were up and no response, I emailed them about the issue. No response. About a week later, I called again. This time I waited on hold for OVER an hour to speak to someone. I was told they would submit another ticket. I told them NO that it was NOT acceptable. I have already done that and was NOT helped at all. I have been very patient in getting a response to my question (WHEN IS MY ORDER GOING TO GET TO ME?) I sat on hold again for about another half an hour waiting to talk to a supervisor. After speaking to him, he could not tell me when my order would arrive either. I needed this material for making gifts for a family gathering that is before Christmas day. I still do not have the material or a response as to when or if I will receive the materials ordered. FIRST EXPERIENCE with this company... DEFINITELY not an impression I would want to leave with ANY customer of mine!
Overall Rating
Overall Rating
( 549 Reviews )Write a Review
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