Doctor rooter 911

I got a quote from Home Advisor the company said it would be $150 to $200. The guy that came out originally said 7/21 at 5pm then canceled after 5pm. So the next day he came out fixed the clog and charged me $262. I was already not please but hey, my sink worked. Now 8/12 and I go to reorganize under my sink and everything is wet and the cabinet is ruined on the bottom since the sink has been leaking every time since 7/22. I call late at night 8/12 and he tells me he will call me the next day by 10am. Well it is 2:30 and he is not answering any calls. I will have to now repair my sink as well as replace the cabinet due to poor and expensive work. Service: Drain unblocking
Sep 2nd, 2021

He is very professional and he knows his stuff. I would recommend him to anyone. And his helper was nice to. And he is very punctual.
Apr 18th, 2021

We had a back up in our basement, we had to have the basement cleaned and the line cleared. Once the work was finished we didn't want to have it happen again. DR. ROOTER, was and here the following day and ran a camera up the line told us as long we had the line taken care of once a year we should have no problem. He was very friendly and courteous, and arrived on time. I would recommend this plumbing company, and plan on using their service again for other plumbing projects. Service: Sewer repair
Mar 21st, 2021

Feb 6th, 2021

I have had three sewer backups into our basement during the past year. The first time was on 4/7/2021 for which a different sewer line cleaning company took care of the backup. The second time was on 11/5/2021 and the third time was on 3/11/2022; for both of these backups, Dr. Rooter 911 took care of cleaning out the sewer line. I wanted to know why we were having frequent backups, so I requested John Werkmeister from Dr. Rooter 911 to use a video camera to inspect and determine the cause of the problem, which he did on 3/11/2022, but provided no verbal or written report of what he found and did not provide a digital copy of the findings. John said that there were significant problems with the sewer line, which could be addressed by his returning every four to six months to clean out or by replacing the sewer line. I asked John to locate the sewer line outside so I could get an estimate for replacing the sewer line; he came back on 3/17/2022 to do, but said I should contact Diggers Hotline and he would come back after the utility companies that provide services to our house mark the location of their lines. The utility companies marked their services lines on or before 4/4/2022. I made many unsuccessful calls to John to get him back out. He said that it might be a good idea to have the city determine if there is a problem with the main sewer line first. The city came out and determined that there was no problem with the main sewer line and I informed John. He said he would call the city to have them come out again and he would come on that day, which he did on 5/4/2022. The city did not find any problems with the sewer main. I asked him again to return to complete the video inspection and location of the sewer line, which he agreed to on 5/10/2022, but did not show up. Since 5/10/2022, John has not returned my calls, voicemail messages or text messages.John has provided excuses and rationales for alleged problems for completing the work. For example, he thought that perhaps the reason we have had the backups is due to tree roots despite the facts that: 1) He said when he cleaned out the sewer line in November and March that there were no tree roots; 2) We experienced a drought during 2021, so the trees weren’t doing a lot of growth; and 3) Trees and their roots don’t grow much, if at all, between November and March. Another excuse he gave for not locating our sewer line was that the city must have mismarked where our sewer line hooks up with the sewer main, but he had no equipment to make such a determination.The upshot of this is: • I paid Dr. Rooter 911 $225 for the video inspection of our sewer line and $300 for the location of the sewer line, but have no tangible results from the brief visits or refund for the cost of the services that weren’t provided. • Since May 10th, John has not responded to calls, voicemail messages, or text messages.Note: Between 7/30/2022 and 8/19/2021, there are 24 entries of court cases in the Wisconsin Circuit Court Access database (Wisconsin Circuit Court Access (wicourts.gov). A couple of these cases appear to involve a different John Werkmeister, but there are many cases involving John operating as a different sewer line cleaning company (doing business as T Rooter Plumbing, Tropical Rooter, Doctor Rooter and Doctor Rooter 911), nonpayment of unemployment compensation to the Wisconsin Department of Workforce Development, etc.
May 21st, 2022