U.S. Bank Branch

Opened a business bank account today. Luke was fantastic. Knowledgeable, quick, and got me set up without any issue. Only took 45 minutes, and I'm set up with the mobile app, debit cad, etc. The people in the branch seemed friendly and engaging. So happy I chose this bank.
Dec 25th, 2022

If you are in woodinville, DEFINITLY go here instead of keybank, everyone here at usbank is friendly and helpful.
Sep 27th, 2022

If you have a credit card with US Bank, a piece of advice, don't die. If you die, your loved ones will be tormented by a host of incompetent people who don't know how to process the closure of your account. My mom passed 3 months ago, seven attempts later, two death certificates delivered, power of attorney, online, on the phone and in person, and my mom is still be charged $9.99 a month for a lousy subscription service. Yes, we tried to cancel said subscription service, but figured it would be easier to just stop the card by proving her death. Nope! Not with US Banks! Apparently, it takes an Act of Congress or a $200 letter from an attorney to stop the card and close the account. Pathetic. To be clear, in the aftermath of our loss, just three weeks after when we mustered the energy to run all these errands, two other banks were super easy. Death certificate, power of attorney, executor of will, done. Three months later and we are still getting a statement from US Bank. Nobody knows how to record someone's death at US Bank. Avoid, avoid, avoid!
Dec 21st, 2021

Horrible customer service! Spent 30 minutes on a single customer with 5 people waiting in line, never asking that customer to stand aside to help others. Just making us wait, while they make small talk wasting time. Careless and extremely rude!
Oct 16th, 2021

Joseph took advantage my Grandmother financially. She went in months ago to close her Credit Card account. She went in (only dealing with Joseph) multiple times over the months due to charges on a "closed" account. When I tried to speak with him, he told me I was not allowed in the bank with my grandmother to help her and hung up on me 3 times. My grandmother and I filed a complaint with customer support, but in case they don't fire him for this Abhorrent CRIME, please, DO NOT WORK WITH JOSEPH! He will take advantage of you and your grandparents. He should NEVER be allowed to work in finance again.
Apr 26th, 2021