Bank of America

Fast friendly service
Feb 12th, 2023

Nice but slow
Apr 27th, 2022

Overall positive experience. Helpful staff
Apr 23rd, 2022

Dec 22nd, 2021

I've been with Bank of Americafor about 12 years. I let them take all their fees out all of these years and their terrible customer service and never complained until now. I deposited a check into my account at the Cecil b Moore branch on 7/16, I asked the teller when the funds would be available as they no longer cash checks from other banks even though the bank was TD a large American financial institution but ok. The teller informed me that the funds would be available by the latest Tuesday. I get an email Sunday morning stating that I would not be able to access the funds until TD bank released the funds which was something I had never heard before. I went to my employer who wrote the check and asked if he could see why the TD had not released the funds. His response was the funds are no longer in the company's account the bank has intercepted them. The bank has two weeks to release our funds, during that time they are accruing interest on that amount. So essentially the bank is holding my money so they can earn a greater profit off of my back and deposit. I called Bank of America to speak to someone to ask for my funds to be released I was hung up on twice. I had contractors and bills to pay just like anyone else and to hold my money that I earned for 14 days was just not the way you treat a customer or even just a human with basic respect. Ashley from Tennessee told me I was abusing her when I questioned her and asked to speak to a supervisor she claimed they don't have a supervisor available when just seconds before she claimed she was consulting with her supervisor. Then she hung up on me. Same with the young lady when I called the next day. At this point I am closing my account and I hope others read this and take a closer look at PNC OR CHASE OR EVEN Citizens before entrusting your finances with an institution like BOA.
Jul 19th, 2022