UGI Heating, Cooling & Plumbing

Nov 2nd, 2023

This company sucks, and should not be allowed to carry the UGI name. Our Hot Water/Furnace went out on this past Saturday night. We found out when we woke up, the residence was cold, and we only had cold water. I called UGI Heating, Cooling & Plumbing. They were to be here between 8 AM and 12 PM. After 12 PM came and went I called again, was treated like I really didn't matter and was placed on a extended hold only too be told they were transferring my call to another tech who would call before arriving. Needless to say no call came and late in the afternoon I was on the phone again when the tech arrive. He looked at our system and said "Hmmm. I actually had the part on his other truck, but figured he would never need it!' I asked when would he get the part and he blew us off walking out the door and said "They will be in touch!" On Monday afternoon I called and gain and was told the part was shown to be ordered and that they would have someone call and give us an update. Meanwhile during this whole time we are showering at another residence so we could go to work, unable to do dishes or laundry. I called a local supplier and was told they have the part in stock. Today (Tuesday) I called again. Spoke with a very unprofessional customer service again who wouldn't even let me speak. I was told by her the part was ordered from Philadelphia and they have no idea how or when they would get it and they would call me to schedule for the repair. After this I asked her was she done and I began to tell her that the part was available not even 5 miles away at supplier and they could get the part there, she then became more irate and threatened to end the call when she talked over me and would not listen. Needless to say, she abruptly ended the call just because I was wanting to let her know that the part was available closer, and her yelling over me as I spoke so I spoke louder to get it on the recording. I just received a call, our part has arrived and they scheduled our appointment tentatively at Friday between 8AM and 12 PM. Not even offering to have someone come today! This is unacceptable! Let them deal without hot water or heat for 3 plus days and see how they would feel. No one should have to go through this with a company that is supposed to be customer service oriented. DON'T USE THEM AT ALL! Services: Heating system repair, Water heater repair
Oct 26th, 2023

Oct 15th, 2023

Sep 27th, 2023

UGI Sales representative Joe Lenbach was knowledgeable and efficient, listened to my needs, made reasonable offers, and provides prompt response to my calls. Heil Furnace installation technicians Brian and Rick were proficient worked professionally and were good at ensuring my questions and needs were met. Great work and outstanding quality installation. Later I read manual and sure enough they installed according to manufacturing standards. Services: Heating system installation, HVAC duct & vent installation
Sep 16th, 2023