O'Reilly Auto Parts

Unprofessional
Mar 31st, 2024

Mar 13th, 2024

Jan 9th, 2024

Bad service
Nov 23rd, 2023

I needed a brake booster for my truck, my mechanic who has a account with O'Reilly's ordered part, I went down paid with my business credit card, week or so later I took old part for core charge refund. The man claims he is the assistant manager, told me the part was already return, instead of him cross reference the part number on box he insisted can't do anything, I told him to enter the number it pop up showing my mechanic brought the booster in, it was the wrong booster, the part was even 42.00 cheaper which was credited to my card. So now he gives me the core charge back telling me it's back on my credit card gives me the receipt I place it back in my folder with 8 other receipts Credit statement came 10-03_23 no credit showed up. I look at receipt it shows cash, even highlighted. I should have looked at receipt but I took his word for it I was in a hurry big mistake. Talk to manager, you have cameras here, he said i need to talk to owner, but he also said it's hard to prove being it is cash, now did I just get deceived and robbed or is it a honest mistake we'll find out, one thing for sure, I want my money back. I surely hope they can do a internal investigation to get to how this happen and correct it. Follow up, the manager did take care of the refund he is a honorable man thanks lesson always look at receipt when receiving a refund going back on credit card
Dec 7th, 2023