Smile Direct Club

This company doesn't even deserve a star. I cant believe that they are in business. I have been trying to purchase the aligners for my daughter since December. Do not purchase these as a gift for someone. They absolutely are incapable of trying to process and and answer simple questions. Just so you know, once you give them a credit card number, they will NOT remove it from your account. I was told it was a HIPPA violation to remove the card from my account........ Save yourself the time and go with a product that is more expensive. The customer service and support will be much better than anything you will ever get from this company. Save your money and purchase the aligners from anyone but Smile Direct.
Mar 16th, 2023

Their aligners caused severe bone loss in my mouth confirmed by my dentist because of how quickly they make these aligners work on people with little to no supervision. Great concept attempt, however it's caused more damage to my mouth than anything else ever did and thousands of dollars I'm having to pay currently to fix either what was done and keep maintenance on what has become non reversable. But customer service won't awknowledge it because of their waivers and tight liability contracts. Be wary of things like smile direct and byte. It's a "too good to be true" concept.
Oct 12th, 2022

This company is horrible. Tried contacting them for weeks about getting a new retainer because the ones they sent me HAD HAIR EMBEDDED IN THEM! They finally called me when I had to cancel my debit card for fraud so they didnt get their payment (of course then they would call every hour at that point). They kept giving me a run around saying they couldnt find my account-finally they did and told me to upload pictures (which I did) but they claimed that no unsanitary issues could be found. Do not use this company.
May 30th, 2022

Don't waste your money. Worst money I have ever spent. Awful products, awful follow through, awful customer service. The employees at the locations were't terrible, but good luck trying to get anywhere with customer service once you leave the office and have problems with your aligners down the road.
Sep 1st, 2021

You get what you pay for! I used Smile Direct to correct the alignment of my teeth; eight months later, they still were not fixed. Smile Direct sent me another set, and four months later, they still were not fixed. Ive had a difficult time contacting customer service, no response. Do yourself a favor and use an Orthodontist; it may be a little pricier, but at least they get the job done. Smile Direct only cares about the money, not the results.
Jul 9th, 2021