PetSmart

Bryan Miers _{on Google}

Jun 15th, 2023

Good grooming service

Haisley D _{on Google}

Jun 15th, 2023

I usually don't leave bad review at first. But this man doing this a second time. Forced my hand.
We have 6 large fish tanks at home, and this store was our favorite location for the past 5 years to purchase fish supplies because this location is the closest store from my house. But we decided to not going back here again. Every time we went there, we had a bad experience with the cashier's name, "TOBY or TOBI." He seems like a new employee. He is extremely unfriendly and rude.
1st time, there was no customer in the store. He was at the cashier's desk, and we were in front of the fish display area. He yelled at us, "Hey, don't touch glass!!!!!" Even we were just watching animals without touching glass. so I yelled back at him. "What? we did not touch the glass." Then he said, "At my angle, it seems like your son touched the glass. If you touch the glass, there will be left fingerprints. I just said what I was supposed to tell to the customers."
Again.... we have lots of fish tanks, we've visited PetSmart many different locations, but no one never once told us that, and no one treated us like this.
2nd time, our plan was getting genie pigs today. There was no customer in the store, the same guy name is "TOBY or TOBI" followed us from the cashier's desk to the fish display area and said to my 3 years old son that "Hey, Do not touch glass" then he rolled his eyes on us. So we ended up not getting anything from there because of how terrible his attitued was. He doesn't seem to have any knowledge about animals, and he only knows how to be jerk to the customers. He needs to learn how to talk nicely to the customers especially children that are behaving.
Lastly, we talked to the store manager, and she was very friendly and she said she will handle it. I hope he learned something from his rude and unprofessional behavior.

Life with Laura _{on Google}

Jun 9th, 2023

I came for the fish stuff and this location did not disappoint. I was promptly greeted by two employees who asked if I needed any assistance. The store was nice and clean and had so many options to choose from as well as everything being well stocked. The best part about this location was seeing that they keep all of their Betta fish in tanks vs tiny cups! It made my Betta loving heart SO incredibly happy to see this type of care being given to them. Not only is it better for the animals but it also gives new Betta owners a better understanding of what type of care these fish actually need. I wish every fish store would shift to this practice! Bravo! I will be back to this location for more aquarium shopping.