PetSmart

my family has a cat so sometimes we need to come to this Petsmart. Before we got a pet we used to come here all the time and look at the animals. Honestly, it makes me sad that they have animals that you can just window shop for and get immediately when a pet should be a family member that you get to know and adopt with time. It is a special process and sometimes you can have, a member of your family, known as a pet, that you return and that is unfair. Also, I do feel like Petsmart can be more expensive than chewy or other brands and locations sometimes. As always much love from Houston and the universe.
Apr 7th, 2024

Apr 1st, 2024

Mar 26th, 2024

Mar 17th, 2024

There was a red 50% off tag on top of the bearded dragon 40 gallon tank that we saw, the red sign specifically said the name of the tank and 40 gallons on it. We got excited and went to go purchase it. Then when scanned it was not 50% off. The cashier went to check the price and came back and said it was correct. Then he asked his manager for help to fix the price. Joe the manager went back to where the 50% off red tag was and came back and said the tag was placed in the wrong area and that it was for another tank. I told her she should honor the price as it was not our fault that the price tag was there and it didnt specify on the sign empty tank only then she made a comment insinuating that we moved the price tag there. I told her it wasnt our fault that one of yall put the tag incorrectly and then she said or someone moved it there and gave me a weird side look then walked away. Shortly after, I heard her talking about the situation with another employee and laughing she was talking to some light blonde haired girl shoulder length hair cut with jeans and a grey sweater. While Joe the manager was stocking dog food, I went up to her and asked for her name and asked if she was insinuating that we moved the tag, she chuckled and rolled her eyes. I work in animal medicine and she definitely does not have any customer service experience, seems like she hates her job.
Mar 21st, 2024