Home Services at The Home Depot

Retnel Febles _{on Google}

Jun 12th, 2022

Excellent

Ariel Rodriguez Cepero _{on Google}

Jul 11th, 2020

Yesterday I had the worst shopping experience of my life. I work for a construction company as a general contractor assistant. I take care of the purchases of materials. the company spends at least 10 thousand dollars each week at home depot. Yesterday I went quickly to the home depot trying to buy a 12-2 cable to finish a project but they did not have it in stock, although the inventory said that they had some. I immediately asked for the manager to help me and do what I have seen in many other home depot stores, to be able to adjust the price and buy a 12-3 cable, which is a little more expensive, I really do not need it, but it was the the only one they had. I was very surprised when after explaining the situation to more than 3 people, including the assistant manager named Sandy, if my memory serves, they told me that this cannot be done. The assistant even told me "you have to go to another store". One of the associates even hinted that I was trying to buy at a lower price to return the product later and make a profit. How is it possible that you send to another store, making wasting time and money to a customer who spends more than 120 thousand dollars every year in your store because you don't want to make price adjustment for less than 50 dollars? Am I wrong or they are wrong and this is a terrible way to take care of your customers and lose it forever.
El dia de ayer yo tuve la peor experiencia de compra de mi vida. Yo trabajo para una compañia de construcción como asistente de contratista general, me encargo de la compras de materiales. La compañia gasta minimo 10mil dolares cada semana en home depot. El dia de ayer fui rapido a home depot intentando comprar un cable 12-2 para terminar un proyecto pero no tenian ya en la tienda, a pesar de que el inventario decia que tenian algunos en stock. Inmediatamente pregunte por el encargado para que me ayudara y hacer lo que he visto en muchas otras tiendas de home depot, poder ajustar el precio y comprar un cable 12-3, que es un poco mas caro, que realmente no necesito,pero era el unico que habia. Grande fue mi sorpresa cuando despues de explicarle la situacion a mas de 3 personas, incluido el asistente del manager llamado Sandy si mi memoria no falla, me dijeran que eso no se puede hacer. El asistete llego a decirme que mejor me fuera a otra tienda. Uno de los asociados incluso insinuó que yo estaba intentando comprar a un precio mas bajo para retornar el producto luego y sacar ganancia. Como es posible que envies a otra tienda,haciendo perder mi tiempo y dinero a un cliente que deja al año mas de 120mil dolares en tu tienda porque no quieres hacer un ajuste de precio menor incluso a 50 dolares? Estoy yo equivocado y ellos en lo correcto, o este es una pesima forma de cuidar a tus clientes.

Carlos Perez _{on Google}

Aug 27th, 2019

Good overall

Ponciano Fdez _{on Google}

Jun 24th, 2019

Many times it happens that you do not have an employee to help you.