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Frequently Asked Questions

  • ABOUT CHAMBEROFCOMMERCE.COM
    • What is ChamberofCommerce.com?
    • Is ChamberofCommerce.com associated with my local chamber?
    • How do I find a business in my local area?
    • How do I find a local Chamber of Commerce?
  • I'M INTERESTED IN A PREMIUM PACKAGE
    • What is my Online Reputation?
    • Can I manage my Online Reputation by myself?
    • I've been burned before by other companies claiming to do this, what makes you different?
    • Does ChamberList require a long-term commitment?
    • If I sign up for a Premium Membership, where am I listed on ChamberofCommerce.com?
    • I just want my business/website to show up on the top of search engines.
    • I'm already advertising on some of these directories, why would I need your service?
  • GENERAL LISTINGS QUESTIONS
    • My business information is incorrect on your directory.
    • I'm not a representative of a business, but I noticed the information is wrong about one.
    • How do I claim my listing?
    • How do I add my business to ChamberofCommerce.com?
    • An ad on Google brought me to your site, how do you have my business information?
    • How do I remove a listing from ChamberofCommerce.com?
    • I can't find my listing when I search through ChamberofCommerce.com.
    • How do I login to my account?
    • How do I find my username and password?
    • How do I change my city?
    • How do I change my category?
    • How do I upload a logo?
    • How do I upload photos?
    • What additional information can I place on my profile?
    • I only have one location, but I service multiple cities, what do I do?
    • How do I change the information in my profile?
    • How do I upload a contact photo?
    • How do I view my business profile?
    • How do I view my free report?
    • How do I upgrade to a premium package?
    • What are the benefits of upgrading to a premium package?
    • I lost my badge, how do I receive a new one?
    • I'm having trouble placing the badge on my website.
    • My business has been claimed, but I never claimed it.
    • How do I change my password?
    • I want to be removed from your mailing list.
  • FOR CHAMBERLIST SUBSCRIBERS
    • How do I track my directory submissions?
    • I'm not seeing results.
    • How can I help in increasing my Online Reputation?
    • How do I view my monthly report from the dashboard?
    • I'm seeing incorrect information for my business on another directory.
    • I've changed some of my information.  Will you correct the directories I've already been submitted to?
    • If I cancel, what happens to the listings you've created for me?

ABOUT CHAMBEROFCOMMERCE.COM

What is ChamberofCommerce.com?

ChamberofCommerce.com is an online business directory that offers small business solutions.  For more information on the small business solutions we offer, see How do I upgrade to a premium package? or I'm interested in my Online Reputation.

Is ChamberofCommerce.com associated with my local chamber?

We have relationships with several thousand local chambers of commerce.  ChamberofCommerce.com, like your local chamber of commerce, is a pro-business organization that helps small businesses connect with potential customers.  In addition, we provide solutions for small businesses who want to grow their business on the web.

How do I find a business in my local area?

You can search in a variety of ways.  By selecting Find a Business from the top menu, you can search for a type of business or an individual business name in your local area.  Also, you can manually browse our business directory by either selecting the city and state and then narrowing it down by category, or selecting the category and then narrowing it down by city and state.

How do I find a local Chamber of Commerce?

You can browse our listings of local chambers of commerce by selecting Find a Chamber from the top menu.  You may then narrow your search by the particular city and state you are looking for.

I'M INTERESTED IN A PREMIUM PACKAGE

What is my Online Reputation?

Your Online Reputation is how a potential customer sees you.  Many businesses, if they are online, are not in the most prime locations to be viewed by their potential customers.  The placement of this listing is of the utmost importance, because most potential customers will not go past the second or third listing.  If they happen to click on your listing, they will view it by the depth of the information found, and what ratings and reviews are located on the business profile.

Can I manage my Online Reputation by myself?

Managing your Online Reputation by yourself is a very time-consuming process.  Many directories that you need to be listed on require multiple steps to have a complete business listing that can take hours of your time.  Also, scouring these directories to see the ratings and reviews that others have posted about you can take an egregious amount of time. 

We take this hassle away from you and give you one click access to your entire Online Reputation.  Although we do not recommend taking this daunting task on by yourself, for those that wish to, we offer a free report to every business that adds themselves to ChamberofCommerce.com.

I've been burned before by other companies claiming to do this, what makes you different?

Unlike other services, we do not “spam” your information.  Many other services simply throw all of your information at a wall, and hope some of it sticks.  We take time to understand your business, and list it in the most appropriate directories for your category and area.  Because the time has been taken to build out your profile completely on these directories, your listing on these directories has a very good possibility of showing up on the top of Google search result for locally searched keywords.

Does ChamberList require a long-term commitment?

Chamberlist is a month-to-month service.  Although you may cancel at anytime, we ask that you give the solution at least 90 days to take effect, as directories can take anywhere from 24 hrs to 60 days for a listing to go live.  Also, Google and the other popular search engines only re-order their links on a periodic basis.

If I sign up for a Premium Membership, where am I listed on ChamberofCommerce.com?

With a Premium Membership, your business will be listed at the top of the directory for your city and business category on a first-come/first-serve basis with other Premium Members.  All Premium Members are listed above basic free listings.

I just want my business/website to show up on the top of search engines.

Having your business show up on the top of search engines is a time-consuming task.  A great way to speed up your ranking is through link building.  The more reputable sites you have pointing toward your website, the better the search engines rank you.  All the online directories we list you on will provide you with a high-quality link to your website that will enhance your current SEO strategy.  Your premium listing on ChamberofCommerce.com will provide many valuable links to your website.

In addition, your website can only show up on the top of search engines for a limited amount of keywords.  By having a full business profile with the correct keywords in it across many different directories, you are increasing your chances of multiple keywords producing your listings or website as one of the top links. 

I'm already advertising on some of these directories, why would I need your service?

Showing up as the sponsored link on all of the relevant directories you should be listed on can cost hundreds, if not thousands, of dollars a month.  With ChamberList, you will show up right below the sponsored links, and in some circumstances receive more clicks than the sponsored links.  Directories look positively on those businesses that have complete profile information that is the same across the internet, and give preferential treatment to those businesses.

Claiming and updating all of your listings is your greatest low-hanging fruit.  Once your information is accurate and listed in all of the correct places, advertising campaigns are a great way to get added exposure. 

GENERAL LISTINGS QUESTIONS

My business information is incorrect on your directory.

You may correct this information by claiming your listing.

I'm not a representative of a business, but I noticed the information is wrong about one.

If you are a consumer who noticed that the information we have on file for a business is incorrect, please visit our Contact Form and alert us so that we may investigate this issue further.

How do I claim my listing?

If you have a business listing in ChamberofCommerce.com and have not yet claimed it, claiming it is simple.  When you are on your business profile page, simply click on “Claim This Business” below the map of your business location.  If you are not able to find your business, go to our Add Your Business page. 

How do I add my business to ChamberofCommerce.com?

If you do not currently have a listing on ChamberofCommerce.com, or are unsure, go to our Add Your Business page. 

An ad on Google brought me to your site, how do you have my business information?

Data services provide business information to many online business directories like ChamberofCommerce.com.  These listings receive the lowest priority until they are claimed.  To claim your listing, see How do I claim my listing?

How do I remove a listing from ChamberofCommerce.com?

If you would like for us to remove a listing from ChamberofCommerce.com, please visit our Contact Form.  Please note that we will need a direct link to the business profile in question in order to move forward with this request.

I can't find my listing when I search through ChamberofCommerce.com.

If you are unable to find your listing when searching on ChamberofCommerce.com, please ask yourself the following questions: 

Have I verified my listing?

·         If no, please note you received a verification email when you first signed up for ChamberofCommerce.com.  If you would like this email re-sent to you, you may do so by logging into Your Business Center and re-sending this email.

 

Am I searching using keywords found in my profile?

·         If you are not, then please add in those keywords to your Chamber profile.  Please note that not all areas of the Chamber profile will pick up your keywords in our search.  This is a security precaution to prevent spamming or keywords stuffing of profiles. 

 

How do I login to my account?

Simply select “Sign In” in the top right of any page.  From there, input your user name and password and you will be able to both view your business profile, and update any information in it.

You can also login to your account by following this link: My Account.

How do I find my username and password?

When you claimed your business on ChamberofCommerce.com, or added it to one of our partner sites, you should have received a welcome e-mail with your user name and password in it.  If you never received this e-mail, or misplaced it, go to www.chamberofcommerce.com/login/ and select “Forgot Password”.

How do I change my city?

·         Go to www.ChamberofCommerce.com

·         Select “Sign In” in the upper right

·         Type in your Username and Password

·         Select “Edit Profile”

·         Select “Request Change of City/Category” on the bottom

·         Select new city from the drop-down menu on the pop-up

·         Select “Request Change”

How do I change my category?

·         Go to www.ChamberofCommerce.com

·         Select “Sign In” in the upper right

·         Type in your Username and Password

·         Select “Edit Profile”

·         Select Categories from the menu on the left-hand side

·         Search for a new category in the open field

·         Select the category from the drop-down menu

·         Select “Add Category” next to the open field

·         Type in a brief description into the new open field with the category name above it

·         Select “Save Changes”

·         Select “Delete Category” above the open field of the category you wish to remove yourself from

·         Select “Save Changes”

 

Understand that changing your category will affect your Online Reputation score.

If you wish to be listed in multiple categories, the first one listed will be the one we use for directory submissions.

How do I upload a logo?

·         Go to www.ChamberofCommerce.com

·         Select “Sign In” in the upper right

·         Type in your Username and Password

·         Select “Edit Profile”

·         Select Logo/Photos from the menu on the left-hand side

·         Next to the open field under “Upload your company logo” select “Browse…”

·         Browse your computer or network to find your desired logo

o   The file must be in JPG, GIF or PNG format

·         Select the desired photo file

·         Check to make sure the field next to “Browse…” has been populated with your desired file

·         If the field is correctly populated, select “Save Changes” from the bottom right

 

How do I upload photos?

·         Go to www.ChamberofCommerce.com

·         Select “Sign In” in the upper right

·         Type in your Username and Password

·         Select “Edit Profile”

·         Select Logo/Photos from the menu on the left-hand side

·         Next to the open field under “Upload additional photos” select “Browse…”

·         Browse your computer or network to find your desired logo

o   The file must be in JPG, GIF or PNG format

·         Select the desired photo file

·         Check to make sure the field next to “Browse…” has been populated with your desired file

·         If the field is correctly populated, select “Save Changes” from the bottom right

o   Only one photo may be uploaded at a time, so select “Save Changes” after you have correctly selected each photo

 

What additional information can I place on my profile?

After you have logged in to your account select “Edit Profile”.  In the left-hand toolbar, select “Detailed Info”.  On this page you may place a business description, select product, services, brand and specialty keyword.  If you place additional keywords in the open fields, separate each keyword by a comma and capitalize the first letter of each word. 

Under the “Additional Info” tab, there are options to place information about: your company slogan, payment modes, credit cards accepted, hours of operation, certifications, professional associations, languages spoken, year founded, amenities and special considerations.

In addition, in the left-hand toolbar, by selecting “Key Contacts” you will be able to place multiple contacts with their information on your business profile.  For information on how to upload a personal photo for a contact, see How do I upload a contact photo?

If you have signed up for a Gold or Platinum package, please populate as many fields as possible with relevant information.

I only have one location, but I service multiple cities, what do I do?

·       Go to www.ChamberofCommerce.com

·       Select “Sign In” in the upper right

·       Type in your Username and Password

·       Select “Edit Profile”

·       Select Detailed Info from the menu on the left-hand side

·         In the About Your Business open field, place the cities you also service in an organic manner

o   Do not simply list them at the end.

o   Place them fluidly in a sentence

o   The best place is in the middle of your description

·         Select “Save Changes” from the bottom right

 

How do I change the information in my profile?

In your ChamberofCommerce.com business profile you are able to change any information except for your city, state, username or password.  To change this information:

o   Go to www.ChamberofCommerce.com

o   Select “Sign In” in the upper right

o   Type in your Username and Password

o   Select “Edit Profile”

o   Type the correct information into the fields containing the incorrect information

o   Select “Save Changes” in the bottom right after each change

 

If you have not yet claimed your listing, you may claim it by selecting “Claim This Business” below the map on your profile page.  Once you have claimed it, you may update your information.

 

How do I upload a contact photo?

·         Go to www.ChamberofCommerce.com

·         Select “Sign In” in the upper right

·         Type in your Username and Password

·         Select “Edit Profile”

·         Select Key Contacts from the menu on the left-hand side

·         Next to the open field under “Upload a photo” select “Browse…”

·         Browse your computer or network to find your desired logo

o   The file must be in JPG, GIF or PNG format

·         Select the desired photo file

·         Check to make sure the field next to “Browse…” has been populated with your desired file

·         If the field is correctly populated, select “Save Changes” from the bottom right

o   Only one photo may be uploaded at a time, so select “Save Changes” after you have correctly selected each photo

How do I view my business profile?

·         Go to www.ChamberofCommerce.com

·         Select “Sign In” in the upper right

·         Type in your Username and Password

·         Select “View Profile”

Here you will be able to view how a potential customer will view the information you have presented.  If any of the information in this view is incorrect, select the “Back” button on your internet browser.  On this page, select “Edit Profile”. 

See the additional FAQ's on how to change your information.

How do I view my free report?

·         Go to www.ChamberofCommerce.com

·         Select “Sign In” in the upper right

·         Type in your Username and Password

·         Select “Edit Profile”

·         Select Reports from the menu on the left-hand side

The graph shows your online presence progression over time.  If you have a free listing, this graph will never change and you cannot track your progress.  We offer ChamberList to those businesses that wish to increase their Online Reputation. 

Below the graph is a history of your reports.  By selecting the “View” button next to each report, you will be able to view the report in detail.

For more information on what your Online Reputation is and why it is important, see the I'm interested in my Online Reputation section.

How do I upgrade to a premium package?

·         Go to www.ChamberofCommerce.com

·         Select “Sign In” in the upper right

·         Type in your Username and Password

·         Select “Upgrade”

·         Or, select “Edit Profile”

·         Select “Upgrade” from the top right

·         Or, select “Account Settings” in the left-hand toolbar

·         Select “Upgrade”

What are the benefits of upgrading to a premium package?

To view the benefits of upgrading to a premium package, select “Add Your Business” from the top toolbar. 

I lost my badge, how do I receive a new one?

If you have lost your badge, visit our Contact Form and request a new one.

I'm having trouble placing the badge on my website.

If you are having trouble placing the ChamberofCommerce.com badge on your website, see our Code Implementation Guide.

My business has been claimed, but I never claimed it.

There are data services who may claim your listing without your knowing.  If you would like to dispute this claim, simply select the “Is This Business Yours” link below the map on your business profile, select “Dispute” and send in the contact form.

In order to change the information and receive a username and password to login to your profile, you will need to call from the phone number that is to be listed on your profile and fax us with your company letterhead.

How do I change my password?

Simply visit our Contact Form and send in the request.

I want to be removed from your mailing list.

ChamberofCommerce.com strives to send valuable, timely emails. We are here to help you. Regardless, if you would like to adjust your email preferences or no longer wish to receive our emails, please select the unsubscribe link at the bottom of the email that was sent to you that you wish to unsubscribe from.

FOR CHAMBERLIST SUBSCRIBERS

How do I track my directory submissions?

Every month, you will be e-mailed an up-to-date report along with the names of the specific directories you have been submitted to. 

I'm not seeing results.

Although we do not require a contract, we highly suggest giving our solution at least 90 days to take effect before making an assessment of its impact.  This is because of different directory's verification times.  It can take anywhere from 24 hours to 60 days for listings to go live.  Every month we select the best assortment of directories for you based upon relevance, verification time and estimated impact.

How can I help in increasing my Online Reputation?

·         Respond to any postcards or phone calls that are directed to you regarding directory listings.  An e-mail notification will be sent to you alerting you to this.

·         Solicit ratings and reviews for the directories you are currently listed on, and have the correct information.

·         Make sure all information in your Chamber of Commerce business profile is complete and accurate.  If you are unsure of how to login to your account and change your information, take the following steps:

o    Go to www.ChamberofCommerce.com

o   Select “Sign In” in the upper right

o   Type in your Username and Password

o   Select “Edit Profile”

o   Type the correct information into the fields containing the incorrect information

o   Select “Save Changes” in the bottom right after each change

 

How do I view my monthly report from the dashboard?

·         Go to www.ChamberofCommerce.com

·         Select “Sign In” in the upper right

·         Type in your Username and Password

·         Select “Edit Profile”

·         Select Reports from the menu on the left-hand side

·         Below the graph, select “View” next to the latest report

I'm seeing incorrect information for my business on another directory.

All submissions made by ChamberofCommerce.com use the information provided in your Chamber of Commerce business profile.  If this information is incorrect, please login to your Chamber of Commerce business profile and correct the information.  You can do this by:

·         Go to www.ChamberofCommerce.com

·         Select “Sign In” in the upper right

·         Type in your Username and Password

·         Select “Edit Profile”

·         Type the correct information into the fields containing the incorrect information

·         Select “Save Changes” in the bottom right after each change

 

If the information in your Chamber of Commerce business profile is correct, the incorrect information you saw may be in a directory we have not yet submitted you to. 

I've changed some of my information.  Will you correct the directories I've already been submitted to?

We submit you to all of the relevant directories before correcting any changed information.  If you would prefer for us to correct the information on the directories you have already been submitted to first, please go to the Contact Form and let us know.

If I cancel, what happens to the listings you've created for me?

If you decide to cancel, and manage your Online Reputation by yourself, all of the usernames and passwords will be e-mailed to you.  The listings we have created for you will stay up and running and you will be able to manage them by yourself.