iQ Credit Union

Really changed my perspective on banking once I switched to IQ. Super easy to get a hold of, respectful and kind staff, quick to solve issues. I've never expected a bank/credit union to look out for me but they really do! I worked with Rachel to set up my account just over a year ago and I cannot imagine going back to any other bank. She was so kind, walked me though setting up a credit card (took the extra time to go over how to properly use and build good credit) and overall made the experience very pleasant. Really appreciate this Branch and the work you all do! Highly recommend.
Jun 23rd, 2023

IQ, Biometrics? That's for big banks. I've been banking with you for years. I chose a credit union to avoid that nonsense. I'm shopping around for someplace safer.
Mar 22nd, 2023

I walked in for my first time to open an account. Best service ever! Listened to my needs and concerns. Answered all my questions and more. Made me feel as a family member. Personal. They knew me by name 3 days later! So glad!!
Nov 20th, 2022

Got my card deactivated after using it for a couple of recent purchases by their fraud department. They had recently raised my credit limit without being asked after years of refusing to raise the limit when I requested it. My credit score is over 800 and I make close to $90k a year. My limit now is $7500 on this card. After making a purchase for roughly $750 and another for $350 this apparently raised a red flag even though this did not even put me anywhere close to my credit limit. I even confirmed the $750 purchase via text shortly after I made it. Then they asked a series of questions but never once asked for my security code on my account. Now I'm seeing similar complaints on here. I've been banking with them for a long time and their customer service has gone downhill since I became a member. I doubt I will be using them for any future large transactions.This seems pretty ridiculous given that I have other cards with much larger credit limits and have had zero issues with using any of those. Very dissatisfied to say the least.
Oct 5th, 2022

Good bank, never had any issues. Only complaint is they should get rid of their ATM seeming as it's down 80% of the time and you can hardly ever deposit cash.
Oct 1st, 2022