Massage Envy - West Seattle - PERMANENTLY CLOSED

Mar 4th, 2022

Great full to walk out streight up off stress
Jan 7th, 2022

I was in need of a massage and I reluctantly chose this Massage Envy due to a bad experience and quit honestly think they over charge for mediocre service. They are super convenient to where I live so I decided to try after some years of not going. I was not told about a cancelation fee when I booked... I booked and then realized that I double booked myself, I had a wax appointment that I booked a while back so I called to reschedule. they didn't have anything so I canceled. Then is the only time I was told about the fee. I understood and was ok with it because things happen right. they forgot no biggie. She told me it would be a 50% charge. Well that was wrong and I was charged the full amount of the massage. I called and the employee said let me look into this.. obviously didn't know the procedure either..That's when I was told "no you are charge at 100%." no resolution was offered.. I decided not to re-book because of the poor customer service, not given the right info, and lack of concern. being penalized doesn't sit well with me. I'm even more upset because my job pays for a once per month massage so I thought getting in the program would be great since it's basically free for me and I live close but I would rather drive further for a better experience than this. Hopefully they do better with other potential customers.
Mar 2nd, 2022

I have always had a pleasant experience at this location. Staff is friendly and accommodating. Relaxing atmosphere with hours that fit my schedule. 8/21 update: reducing my rating due to increased pricing and lack of availability. More than anything it is just impossible to make an appointment here. Tried to make one last week and the first available one is 2 months out. You accrue credits faster than you can use them because there are no available openings. The massage therapists are great, but the location is poorly run. I will likely be canceling my membership here since I can't actually get in for massages. 1/22 update: no availability at all for 2 months out. Was told my cancelation will take 10 days to process, which means my next payment will go through in that time. I have 60 days to use the credit but since there are no available slots it is impossible to use them. Cancelation took multiple phone calls and emails. Again the therapists themselves are great, but the management is terrible. You are not even allowed to book more than one appt a month (except last minute cancelations). Facial here are not great so not a good way to use your credits either. Do not waste your money here.
Feb 1st, 2022

Oct 24th, 2021