Harris Ace Hardware @ Brighton Pointe

The owner is funny he has an extremely overpriced truck, but still refuses to pay livable wages.. loves his girls though???
Mar 27th, 2024

Terribly uninformed staff, especially the manager.Extremely over priced with very limited options.
Mar 19th, 2024

Feb 29th, 2024

This is a great hardware store. We love that they carry Benjamin Moore and I love when I forget something it's so close to home. The workers are always so friendly and willing to help.
Jan 31st, 2024

I worked with Roger on snow shovels on the phone. He was very impatient. After a fair amount of time, I decided on 2 shovels that he kept pushing at me to buy. I had to pay for them and have people in the neighborhood pick them up as I was out of state. He could not take a credit card because their system got hacked. Someone in customer service said over him that I could order on line and pay that way and have them ready at the shop for pick up but I did not know the models of the shovels. I asked him if he would tell me the models or help me find them on line. Roger refused to tell me the models and said I could just find them by picture even though he admitted there were a ton of different models. At that point I said nicely but frustrated, "I'm about ready to give up trying to order these shovels" as it had been about 20 minutes (putting me on hold numerous times). He said, "Good, give up" and CLICK - he hung up on me. Needless to say ACE lost a $79 and and $49 dollar sale of snow shovels and Amazon got the business. If a person doesn't want to be helpful, they should not be on the sales floor to help people. This was my only experience with this store but I do live in the neighborhood and I will avoid it when I come back to town.
Oct 27th, 2023