Clarion Inn Salt Lake City Airport

Apr 9th, 2024

I Irfan was on duty and he is a very nice person and helpful. There is a Halal Indian restaurant in the hotel which mad my day .
Apr 4th, 2024

Great place to great place to stay
Apr 3rd, 2024

I search for a while, looking for a hotel that actually let me park. My truck called probably eight or nine hotels. This one was the one that actually let me. Irfan was very helpful.
Apr 3rd, 2024

I had the worst experience at this motel at my last two days. The biggest issue was the shower. The shower water was so slow. I was assigned to the first floor but moved to the second floor due to the water issue. The room on the second floor had the same issue. I had to call the front desk and complained about the slow running water with the shower. Their response was ok we will check the maintenance room but everyday during my stay the slow shower situation was on my nerves . There was no conditioner only a half shampoo, one soap and three medium towels when I moved to the second floor. Not to mention the hallway had leaves all over from outside and the carpet was dirty. I was excited when I checked in on the first day because the front desk was cleaned and looked brand new , however the hallway carpet was dirty and older, very unattractive! I was disappointed about the way Irfan treated me when my daughter had an accident in our room dirtying the bed sheets. It was unexpected and out of my control. At any hotels, they are supposed to change the bed sheets and clean the rooms + provide new items to use, but this motels expectation was we clean it ourselves. Irfan tried to kick us out saying we were not getting a refund because we messed up the room. How? All because my daughter had an accident (diarrhea) which was out of my control but they wanted to over charge me and kick us out? But knew their water situation but couldnt fixed? when I raised my voice and complained about the shower Irfan said ok Ill give you the key to your room however, he gave me another persons room key. He was frustrated with me. I came back downstairs and handed him back the key because it was another person room key. If I didnt complain about the shower he wouldve kicked us out. Next time you try to argue with your customers and treat them the way you treated me make sure your motel place is 100% cleaned with no slow running water problems. When I checked in they charged me $100 for the deposit. The day I checked out I didnt get a refund because they said my daughter messed up the room. Were there any writings on the wall? Nope! I thought that wouldve been an ok reason to take the full deposit. But the sheets were the only dirty items because of an accident my daughter made. But they charged me the full deposit $100 and an extra $50 + a $100 from my brothers room was added on my card without my authorization. A total of $250 was charged but the sheets doesnt cost $250. How is that possible? I was disappointed and will never stay at this motel. If it was a 5star motel and no slow running water situation the $250 charge wouldve been ok but these Indian owners are racist. I dont recommend anyone to stay at this motel unless you like to wait 10 mins for the water to run faster then up to you. They refused to refund at least a $100 for my brothers room that was charged on my card without my authorization. Very disappointed! In this case, I have filed a lawsuit against this place due to refusing a refund of my deposit, over charging my card for extra $50 + an additional $100 for my brothers room on my card without my authorization. When I called them to sort it out, they kept telling me to call the next day at 2pm so their manager could talk me. I called as they said but kept lying saying the manager is in a meeting. Meeting for three hours? I never got to spoke to the manager but Irfan made the decision and said his decision was final. And when I complained about their water situation Irfan said maam why didnt you go to another hotel then really? Is that how you serve people? In that unprofessional manner by trying to kick them out? If I knew about the slow running water I wouldnt even booked a stay at your motel sir! If you knew about the water was going to run slow because more people were using simultaneously why not inform your guests upfront before assigning them a room? If I knew you wouldnt charge me extra $150 when the deposit was only $100 I wouldve changed my mind and find another better hotel. Very sad!
Apr 9th, 2024