Klamath Falls Honda and Subaru

I had not been having a very positive experience with my local dealer, so I called Subaru of America and they recommended I reach out to Klamath Falls Subaru. I initially spoke to whom I believe was Chris on the phone and explained my needs and my frustration with the local dealer. He was not only understanding, but patiently answered all my questions and was very professional. I was already so impressed with his helpfulness that I thought to myself "this is too good to be true." On the day of my service I was greeted by Daniel. He too was extremely friendly, professional, knowledgeable, and patient. He treated me and my dog like family, and listened to my needs and explained everything in great detail. They took my car right in, performed the service, and addressed an ongoing concern I had with the brake system. Everything was perfect! Everyone was extremely friendly, professional, and seemed to truly care about me and my car. The dealership, service area, and customer lounge are clean and comfortable. For the first time since buying my Subaru I truly felt taken care of and heard. They have restored my faith in Subaru. Although I am driving from Ashland, it is well worth the extra time and miles. Such service is rare these days, therefore I truly appreciate these guys. I am looking forward to many years of business with klamath Falls Subaru, and when the time comes I will definitely buy my next Subaru from them. Thank you Klamath Falls Subaru for being so awesome!
Mar 30th, 2024

We worked with Johnnie Najar recently and he was so good to us. Professional, knowledgeable, friendly and actually returned our phone calls. Subaru has a great employee with Johnnie. Thank you!
Mar 15th, 2024

Needed mechanical repair and body work. My service advisor was Daniel. He could not have been more friendly, helpful, and communicative. He kept me informed at every step of the process and his customer service was top notch.
Mar 6th, 2024

Unfortunately in the last 10 months Ive had to go to service 4 times, and I now need a fifth trip to service. I have had numerous of the same parts replaced to have the same issue weeks later. I try to call for help, but I get people who want to tell me how great of a shop they have. I dont doubt there are great people in there, but after all the time and money spent youd think Id have people who understand my frustrations. Unfortunately Ill have to take my buying of new cars, and service work I need done elsewhere.
Feb 24th, 2024

Buyer beware! I went to buy a used car from this dealership and the experience was quite unsatisfactory. They only use ally bank for financing, Im assuming because they have a deal with them which is why the salesman told me it was not beneficial for them if I bought the car with cash instead of financing, which we all know to be untrue. Cash over a financed deal is always preferable. Ive bought many cars, and know firsthand how paying cash can affect the deal, and also have never been to a dealership that ONLY works with one financing company. They clearly are not interested in getting you, the customer, the best rate possible. Ally also pulls from a company called sagestream, which reported my boyfriends credit score 260 points lower compared to Experian and Equifax. I guess its because most creditors dont report to that company? Anyway, Im sure that obviously also had an effect on our rate. Ally also forces you to buy a warranty for the car that is unnecessary, just tacking on extra money to them, as well as requires your insurance deductible to be $1K or lower. They also wouldnt allow assets to be used to finance saying it wasnt allowed, which is also not true. Maybe not with ally, but it is absolutely allowed when financing a car. To top it all off they sold me a car that wasnt detailed when they specifically told me it would be by the time I came to look at the car (driving from Medford). They reluctantly (because I was wanting to put $10K down on card and they didnt want to pay the service fees over 5K) gave me a $150 credit to make up for it, which is not even enough to get it professionally detailed. Theres dog hair stuck all in the carpets and food between the seats, a simple detail is not enough to clean the car the way it shouldve been cleaned before sold to me. If I hadnt driven so far and could've found the used car elsewhere I 100% wouldnt have bought the car. In this case I wouldve preferred corporate over comfortable.
Mar 19th, 2024