Hamilton Smiles: Reena Goyal, DDS

Great doctor, amazing staff. Highly recommended.
Mar 18th, 2024

I was fooled at first. 8 appointments for 1 root canal, which is still incomplete and hurting-another appt for another root canal, which left me with a hole in my mouth, no filling and no root canal. I was sent out in a state that Ive determined is a state of dental malpractice. Ive contacted insurance for alternative treatments and to document my complaints. Im in agonizing pain, constantly. Ive lost 40 pounds since I started seeing Dr Goyal, as shes destroyed my mouth to the point that I literally cant eat. I left that office today with holes in my privately paid for crown, (3,800 destroyed) and more pain then when I went. So-to reiterate; I had one root canal done; via 8 appts. Then. Agreed to another root canal, and cap. As a cavity could be under my cap. The tooth next to it had a cavity, so she assumed it had spread. So she shot number in 6 times, got ANGRY at me bc I continued to feel immense pain, by then my entire face was (still is) numb. And finally she threw her hands up and said Id have to see a specialist who could, in her words, do nothing more then what shed already done. I began to cry. I cant win. So she sent me out, after starting root canal, with holes still in my mouth. Now, still numb, Im scrambling to find a new emergency appt somewhere , and hoping I dont get a terrible infection or anything. I am a nervous wreck because of this. I cant eat. And, now, there is sharp edges, where she drilled holes that keeps cutting my tongue. I cant feel it, but I taste blood. I honestly cant believe she sent me out of her office like that. The way that she told me, in an angry tone, that specialist would not be able to do anything more than what she had already done. So, I said to her, well, whats the point then? What am I supposed to do if I keep feeling it? She shrugged and sent me on my way. She didnt care. Not a final glance back or word. She disappeared. I stopped at the front desk on the way out and they said they would call me. No referral, no pain medicine. No antibiotic to protect me with the exposed in my teeth right now. Nothing. So, I will be filing some sort of formal complaint when I can, Ive already done so with my insurance company.
Nov 12th, 2023

First time patient and was very underwhelmed with the practice. Friendly enough from the front desk employees to the Dr but this was the first time going into any dental practice where I was asked if I wanted a cleaning after checking my teeth and reporting everything looked great. I routinely go every 6 months for a cleaning and thought it was standard if covered by insurance?? I replied I did want a cleaning and then the process felt rushed. Ive been to other practices where my teeth are flossed and more time is taken in the cleaning process. Maybe an off day Im not sure but will have to find a practice that takes their time even if it is a dental hygienist cleaning the teeth.
Aug 27th, 2023

This practice is AMAZING! I am usually very nervous when I have to go to the dentist but not here. They make you feel very comfortable and safe. No upsell or pressure. Friendly, kind, gentle, and caring. If you are nervous like metry this doctor.
Jul 16th, 2023

From the moment we arrived, the staff made us welcomed. They quickly recognized Cassandras needs and her functioning level and treated her appropriately. She remained calm, happy and inquisitive. Dr Goyal use of Nitrous Oxide made it possible for her to remove much plaque. Cassandra was born with Angelman Syndrome and pretty much functions at a two year old level and resists brushing. She is also Autistic, as well as an affectionate, curious, happy young lady. We were totally satisfied with our visit. My only regret is that Dr Goyal does not at the present time treat patients at the hospital for a yearly deep cleaning, X-rays and any necessary cavity repair. Hopefully she will one day add this treatment to her practice so that we, among so many parents of adult children with Angelman Syndrome and other special needs, can have her as our dentist.
Oct 7th, 2023