Fix Auto North Las Vegas

I had a terrible experience at this location. My car was here 3 weeks and they didnt work on it at all. There was so much miscommunication in between their workers and with my insurance. Customer service was so unhelpful and rude. It is my belief they took advantage of my insurance claim to charge a 3 week storage fee, all the while not doing a single thing to actually repair my car. I have never left a bad review but my experience here was so bad i genuinely would not recommend anyone get work done at this shop.
Apr 7th, 2024

Great customer service! Thanks you again Paula!
Apr 4th, 2024

I would give them zero stars if possible. My car was dropped off a week ago. Shortly after picking it up yesterday, a sensor turned on an upon further expecting it in daylight there was bubbles and chips in my paint. Parts were loose and misaligned. I brought it back this morning and pointed out the issues to more than one employee. I received a called that my car was ready for pick up. When I picked it up it was exactly the same. Their quality of work is terrible as is their customer service. Personally had to call the State Farm as this is one of their preferred shops to address what needed to be fixed. Stay away. *UPDATE* I dropped off my Yukon for the third time to have their work corrected. Called to follow up the following week on a Wednesday. I was informed the headlight would be in later that day and the rest was done. They informed me the car would be ready Thursday, at latest Friday. I heard nothing from them so I called last Friday after 2pm. They backtracked and said the paint was not done but the car should be done Wednesday at the latest. I explained it was unprofessional of them to not give an update especially if the car would not be ready on the date they previously stated. Followed up again yesterday. The receptionist stated the car was being washed and waiting to pass calibration. She stated she would update me either way. To no surprise she did not call back and I still do not have my car back. Ive given them plenty of opportunities to make this right to no avail. State Farm has stated this incident is being investigated. Left my vehicle a total of four times before I picked it up and took it to another shop. The insurance appraiser came out and determined Fix Auto was liable. The other shop had to fix all the issues Fix Auto refused time and time again to fix- flaws in paint, dents, cracks still in the bumper and misalignment. Save yourself the hassle and go somewhere that takes pride in their work.
Feb 27th, 2024

Shout out to PJ on for such a good job on fixing my windshield wipers.
Feb 26th, 2024

Great service and very friendly service when I was stressed which was super appreciated
Feb 22nd, 2024