Farmers Insurance - Daniel Payich

Roy,Thank you for taking the time to share your concerns with us. We genuinely value all feedback and take your experience seriously, as it helps us to continuously improve our service. We're sorry to hear that your recent interactions with our agency did not meet your expectations, and we apologize for any inconvenience you may have experienced.In reviewing your account, we've noted several points of engagement that we hoped had served to address your needs effectively:• Between January 3rd and February 5th, 2024, we recorded a total of 39 phone interactions with your household, amounting to over 125 minutes of conversation. These calls were aimed at addressing your inquiries and ensuring your satisfaction with our services.• Our records also show a comprehensive in-person home inspection on September 11th, related to a potential claim inquiry, demonstrating our commitment to thorough and proactive service.• On September 18th, we completed an extensive review of your policy to ensure it meets your needs and expectations.• Additionally, on January 20th, we assembled several options for lower rate policies, hoping to provide you with the most value from your insurance.We strive to ensure every customer feels heard and supported, and it seems we have missed this mark in your case. Please know we are actively working to enhance our communication processes, including ensuring timely and effective follow-ups.Your feedback is instrumental in this process, and we are grateful for the opportunity to reevaluate our approach. We remain committed to providing the high standard of service our customers expect and deserve.Thank you again for your feedback.Warm regards,Daniel Payich - Agency Owner

We apologize for any inconvenience or frustration caused by this behavior. We take customer service very seriously, and it's not acceptable for any member of our team to hang up on a potential customer. We would like to extend our apologies and invite you to reach out to us again to discuss your marketing opportunity. We believe in helping people, and we are always open to new opportunities that benefit our clients and their communities. Please give us another chance to show you the level of service and professionalism that we are known for. Thank you for bringing this to our attention, and we hope to hear from you soon.