White Castle

Apr 7th, 2024

I love ordering ahead using mobile apps and thats what I did yesterday at this location. Said my pick up time was 6:22. I got to the restaurant around 6:15 and was planning on going inside to pick it up the the doors had signs that in big orange letters said drive thru only so I assumed that the dining room was closed. I proceeded to the drive thru line that was probably 7 or 8 cars deep. If I hadnt prepaid for my $50 order I would have said forget it. Anyways .. after about 40 minutes of waiting I noticed someone go inside and not come back out .. meaning the dining room was open. At this point I was so deep into the drive thru that I could not exit, they have cement medians around the drive thru so I was stuck. By the time I got to the window I let them know I placed an order on the app and they asked me to pull around. I waited behind the car in front of me another 20 minutes and once I got to the window they asked me to pull around to the front door. I told the gentleman at the window that I was in line for an hour at this point because there were signs on the door that stated it was drive thru only and he said oh those must have been from yesterday or something after another 20 minutes of waiting in the front I went inside and they said it would be just a few more moments and they would bring my food out. In total I spent over one hour and 30 minutes waiting for my food. From leaving my house to returning it was almost 2 hours. I left the restaurant at 7:50. The food was subpar. The buns were hard. Not that soft steamy hot slider I was craving. The mozzarella sticks we got were cold, but tasted like burnt oil. The only thing that was hot were the chicken rings. What a waste of 2 hours and $50. I didnt even get an apology or any empathy about the situation. I know that White Castle isnt always something that can be served quickly. But waiting 90 minutes for barely hot food in not acceptable. Higher management needs to help this place.
Apr 5th, 2024

Apr 1st, 2024

30 mins wait for food.
Apr 1st, 2024

This was my first time as a Canadian to try White Castle. What prompted it was hearing a podcast a few weeks ago about this unique and iconic American fast food chain. Obviously I knew about White Castle but I didnt know how few stores they had in the US. The drive thru wait was so long that the car ahead of me, and the two behind me left without ordering. I put my car in reverse to leave but then finally got someone on the speaker. They mustve been busy with the single customer in their store. Then waited about 5 minutes at the window. I had to put my cards PIN in in front of the employee because the cord wasnt long enough to reach my cars. Sketchy as heck. The dude didnt even get my order right. In the 5 mins he was just standing there he couldve confirmed what I ordered. Then this is the piece of lettuce I was given in one of my sliders. Literally bottom of the bag, days old rabbit food. Oh my goood, what a truly American experience! Unique, you bet ya! Unique in that literally every other fast food chain in the US has better food and service hahaha what the heck is this place Parking: No customers = plenty of parking
Mar 29th, 2024