Rockland Trust Bank

Do my business banking at the Long Pond Road branch. Friendly professional atmosphere depending on the teller of course. Cheryl and Jillian are great. Whoever the new girl is with glasses is rude
Nov 22nd, 2023

I have been going to this branch ONLY because of convenience, and just closed my account. The people who work there once in a while will look up and make eye contact while you wait- but most dont and turn away. Countless times. The branch manager is helpful and understanding. When I closed up my account today- the guy doesnt even count out my money and hand it to me places it on the counter?? Goodbye to the unfriendly branch
May 18th, 2023

I have no idea how to leave a review for the customer service center but the number that I call comes up as Plymouth so I'm leaving a review here. I have had excellent experiences at both the Bridgewater and Wareham branches. I do not want to ascribe negativity to either location. I am very disappointed in the fact that my debit card expires in 13 days, and I have not seen hide or hair of it period. I have made multiple phone calls inquiring as to where my card is only to be met with just wait longer/should have it soon, wait a few weeks more. The issue with that is it seemed that nobody could pull my account up and track my card. I called today and spoke to a rep who by the way is the first rep to actually ask for my account information. She then was able to tell me that they can in fact see cards both active and inactive attached to my account and that she did not see that a new card was ever sent. This was my fourth call. So I wasted three prior phone calls when I could have just been sent a new card this whole time, forcing me to charge things to my credit card as the expiration date gets closer my card is being declined and I have received a barage of expiry notifications from websites where I auto pay from. This is completely unacceptable and I am extremely disappointed in Rockland trust they are better than this. Now I have to get a whole new card with a whole new number and have to go into the dozens of websites where my card is saved and update the number as well as the security code and expiration date. Which I should not have to do. I'm so agog at this experience that I am very close to moving my money to a different bank.
Sep 10th, 2022

Dont bother call that phone number stated in reviews because they wont pick up the phone anyway or return e- mails.
Mar 25th, 2022

Really appreciate the staff here. Very helpful, kind and considerate. Always have a smile and listen to you. One of my favorite branches.
Mar 24th, 2022