CASTILLO BUILDERS - Home Remodeling New Orleans & Commercial Contractors

What is that picture that is there
Mar 26th, 2024

This company hired subcontractors who set our roof on fire. After initially telling us they would make it right and do what they could to help us get back in the home, they sent out someone to assess the damage. After the assessment, they ceased communication with us and refused to give us their insurance information. Because of how difficult they made it to get their insurance information (we had to hire lawyers to do so) the entire process has been dragged out unnecessarily. It has been over a year and a half and we are still not back in our home. These people are irresponsible at best, and in my opinion, total scumbags. Avoid using them.
Mar 8th, 2024

Feb 18th, 2024

Dec 6th, 2023

I normally do not do reviews but my experience with Castillo builders was the absolute worst experience Ive had and the owner just called me thinking he was talking to another client and didnt even know who I was! Where do I start!!! First, I called Castillo cause I needed a quote on a bathroom and kitchen remodel. The admin said she would have a project specialist reach out to me in order to schedule an appointment. Two weeks later, I get a call back saying they have had to fire admins recently and wanted my business. I was speaking with a Miss Shannon or Sharon! So I said fine but I already had other contractors waiting my call for final approval to start. She wanted to come right away to get me the quote! She did not show to the meeting and called to tell me she locked herself out of her house so we rescheduled. She didnt show to the next one and wanted to reschedule again! Again a no show but I did get a call from another admin that apologized and said that Sharon had a medical emergency. So they sent the owner Alfonzo or whatever his name is. Instead of take any measurements he did nothing but TALK about himself and his company how I must have chose them cause they had such great reviews and blah blah blah! I was as nice as I could be but instead of listen to what I wanted cause I had already gone through it all with other contractors he attempted to tell me what would be better! Finally once it was all done, still no measurements, he said he would get me the quote by that night! Guess what!!! That didnt happen! Its been another two weeks and he calls and hes like I wanted to follow up to see if you got the quote and I was like what quote? He said he sent the quote two days after we spoke and that he and my husband went over everything! I said I dont have a husband are you sure your taking to the right person?! He was like oh oh Im working right now and I must have miss spoke! I said Alfonzo I received nothing and j called and texted your personal number with no call or text back two weeks ago! He said Oh Im so sorry but you chose us for a reason and its cause we have such great reviews and we do such a great job! I mean he had the audacity to try to sell me on his company over and over and over! I simply said Im sorry but if this is how you conduct business then I do not want to do business with you! I am telling you that this is 100% not the company to go with at all! Their professionalism is not good! They dont call back or give quotes timely and so I can only imagine how horrible the project would go! Do NOT use this company! Way better companies out there!
Nov 29th, 2023