Digital Tulip

Thank you for taking the time to share your feedback with us. We appreciate your perspective and want to address your concerns transparently to ensure clarity and resolution.Absence of "Buy-in" Fee: We understand the importance of transparent pricing and want to clarify any misconceptions regarding fees. Our proposal clearly outlined the pricing for the requested deliverables, and we did not charge a "buy-in" fee. The $1,750 deposit invoiced for the branding deliverables, along with the subsequent charges, accurately reflected a 50% deposit for the branding services provided.Here is a list of outlined monthly invoices, deliverables and totals: We apologize for any confusion regarding billing. We've provided a breakdown of the invoiced amounts to ensure transparency and accuracy in documenting our financial transactions with you. Total spend with Digital Tulip was $5,500, not $8,000. September: $1,750 Branding deposit + $800 social ad and + $150 director listing set up fee + $100 monthly + $800 social ad = $2,800October: $100 directory listing software + $800 social ad = $900November: $100 directory listing software + $800 social ad = $900December: $100 directory listing software + $800 social ad = $900 Total Paid: September- December: $5,500*We credited the final invoice for the brand in a good faith effort Timelines and Delays: We acknowledge the delays encountered during the project timeline. It's essential to highlight that changes in briefing dates can impact project schedules, and we strive to accommodate such adjustments while maintaining the quality and thoroughness of our work. Project Timeline:7.31.23 Client reached out to us8.24.23: Proposal was presented to client8.25.23: Client approved moving forward with proposal 9.6.23: Invoiced $1,750 branding deposit + set up fee and monthly charge for your directory listing service and first month social ad campaign. 9.19.23: Helped client sort out meta business due to being locked out of meta account. (did not charge for this service).10.11.23: Branding exploration and needs analysis call: Color palette, tagline development and business card design project (Client canceled 30 minutes prior - no response from client when reached out to reschedule)10.26.23: Rescheduled brand session occurred.12.5.23: Brand reveal presentation was scheduled - client no showed again and asked us to email over the branding presentation instead (27 slide custom presentation). Client never responded. 12.7.23: Tulip reached out to client for follow up and client sent email canceling services. 12.14.23: Responded to the client that "We are committed to getting this right for you if you are open to it. I am available for a call if you would like to talk about all this. Again, I apologize that you have these feelings."Quality of Work: We take pride in delivering high-quality results to our clients and want to address any concerns you may have about the branding presentation. Each detail presented was carefully considered and customized based on your feedback and preferences. Our intention was to provide a comprehensive solution that reflects your brand identity effectively.Commitment to Resolution: We value our client relationships and are committed to addressing your concerns to ensure your satisfaction. We remain dedicated to resolving any issues and are open to further discussions to reach a satisfactory resolution.We appreciate the opportunity to work with you and remain committed to delivering exceptional service. Please don't hesitate to reach out if you have any further questions or concerns.Warm Regards, Kristy Lowery Owner, Digital Tulip