Cricket Wireless Authorized Retailer

The staff were decent.
Mar 1st, 2024

Nov 7th, 2023

Diamond and staff treated me very well today! Great to met you and thank you for reviewing my bill with "they who shall not be named!" If you recall I was the man with the flier (keeping from name dropping-I'd like Cricket in the spotlight) I have worked as an RN for 15 years and in the IT world as well. You see dedication when you see it! See you next week for our meeting.--Do NOT let Diamond ever go! Oh--I connected your adddress on Google for you. Didn't show on a rando search.
Oct 28th, 2023

Horrible customer service. I walked in and the lady was immediately dismissive. She was absolutely rude and didnt even try to be helpful.
Aug 23rd, 2023

Once the person showed up to open (10 minutes late), she had wonderful customer service skills. There was a constant stream of people coming in to do business. She was tied up with the very first person and could not take care of anyone else (there were 4 people in store waiting besides me). I also had a complicated issue, so I let people go ahead of me who just wanted to pay their bill. After 7 people that just kept filing in, I finally said I have to get my phone taken care of so I can go. She understood my problem and rectified it immediately by helping buy a new phone. She needs help during the beginning of the month. Reply to Cricket response: The only thing I was upset about was her not being on time. As far as the rest, it is not her fault being there alone. I allowed the people to go ahead of me because they only had to pay their bills. I was 2nd in line, I could have been selfish and said, "No, you are taking care of me next. I was here first." So please do not put words in my mouth and assume my whole experience was bad. If you as a company would pay attention to when the busy times of the month are and have two people in the store, that would be most helpful. It doesn't make much sense to have two workstations in a store and never have 2 employees on duty.
Oct 27th, 2023