Beacon Plumbing, Heating & Mechanical, Inc

These guys remind me of the days where customer service rules over gouging people.
Apr 5th, 2024

Had our septic cleaned. Great price and the team was very professional. Alex and Eric did great and I would highly recommend them to anyone.
Apr 4th, 2024

Had a leak downstairs coming from my upstairs bathroom. I called Beacon and they arrived quickly within only 2 hours. Jonathan was very professional, friendly, and informative about the whole process. Would certainly recommend!
Apr 3rd, 2024

Alex B. came out to work on our water pressure problems. He was amazing! Very professional and friendly. Not only did he fix our problems, but he educated us on ways to prevent future issues. I definitely recommend Beacon Plumbing.
Mar 29th, 2024

If I could give it negative stars, I would. My kitchen drain was backing up so I called Beacon. The tech came out and told me it would cost $325 just to try to clear the clog (when I called to make the appointment, I was told estimates are not given out over the phone but the anticipated cost would be around $225-$250). I told the tech I had used my own snake and I got it to 20 feet before I was stopped. He spent about 15 minutes snaking the drain and told me he got to 24 feet and could not go any further. He then told me I could pay $350 to have a camera run down the line, or I could pay $3,200 to move the pipe. He also put a cap on a pipe in my basement. My wife and I went out to dinner that night and received a call from my kids that the basement was flooding with water. The cap the tech put on had blown off and there was a layer of nasty dishwasher water in my basement. I called Beacon and they sent the same tech out to fix the problem. He put the pipe back exactly how it was before he came, and then used a shop vac to suck up the water. However, the solids from the dishwasher water were still left behind and the basement smelled for days after that. I understand that there can be a cost to come out and try to fix a problem. However, spending 10 to 15 minutes trying to snake out the drain and then telling me that additional measures would cost between $350 and $3,200 is not reasonable. My father-in-law flew up from California, and, while it took him many hours, he was able to eventually get the clog taken care of. I feel like either additional effort shouldve been made since I was paying so much, or I shouldve received a refund of most of the fee given that little to nothing was done to fix the problem. When I contacted Beacon to complain, I had to submit the complaint twice, and I was told someone would get back to me. That was two months ago and I have heard nothing. I cannot express how much you should avoid using Beacon for any plumbing problems. UPDATE: After filing a complaint with the BBB, I finally received a call back from customer service. They did agree to refund a portion of the fee and I appreciate that. However, the response from Beacon is incorrect - the technician did not clear the line; it was my father-in-law who was finally able to clear the line. I will say that Beacon's customer service was very interested in helping make my bad experience better.
Mar 28th, 2024