Smile Direct Club

Ive gone here a month ago to order more aligners exactly on June 3 2023 and just today (July 2 2023) I discovered that the aligners have not even been produced because my account was not updated, I had to call the call center to know about it because I aint received a mail about this by them. This was a 5 star review until today but unfortunately their incompetence is to big to ignore. This is what I wrote about them a year ago, totally disappointed. only five stars because is not possible to add six! Luis has been so professional and clear, I really recommend!
Jul 3rd, 2023

I had a touch up appointment today at your Boca Raton facility and had the pleasure of having Kuxam as my 'SmileGuide'. For starters, from the moment I arrived, her customer service was on point. She made sure I was seen in a timely manner. Throughout my touch up appointment, she answered every question I had and went above and beyond in recognizing my concerns. I believe Kuxam is a valuable asset to your Smile Direct Club location in Boca Raton, not to mention the establishment itself. Her professionalism, courteousness, knowledge on all things Smile Direct, and communication skills, will undoubtedly have any Smile Direct member refer back to her. I myself will be referring Kuxam to a few of my work colleagues who have been asking me about Smile Direct. Thank you again for such a great experience!
Jul 2nd, 2023

Jun 21st, 2023

Great experience and service by Stephen and Monica, very friendly and easy to talk too.
May 23rd, 2023

May 14th, 2023