Ray Romano - State Farm Insurance Agent

If I could give negative stars I would. We were paying around $250 a month for about 4 months when all of a sudden they raised it to $550. When we asked why it was raised they admitted it was a mistake on their end and they will take care of it. After MULTIPLE phone calls and emails within 2 months it was still not taken care of and we received a cancelation notice. Once we received the cancelation notice we called Ray who stated there was nothing he could do and they are working on it. A couple days later we were cancelled and had to call the 800 number to get re-insured...which they charged us $250 and promised that was the correct price. As soon as it got switched back to Ray it got bumped back up to $550. I called the office again and spoke with an agent who was very rude from the start to the end with no resolution again. I can not wait to be switched to another agent.
Mar 21st, 2024

STOP WASTING TIME READING THIS!!! Call or drive over to Ray's & get your car, home, life & family properly protected. Don't put it off another hour or day. You NEVER know what tomorrow may bring & then it's too late.
Mar 14th, 2024

I have been a State Farm customer for years, but upon purchasing a new car Ray Romanos agency has been unable to help me and my partner have reliable insurance. Over the span of 6 weeks, we were overcharged, dismissed in our concern, and reassured our policy would be fine as long as we paid our quoted amount. We received a cancellation notice and called to confirm that we did not need to pay an additional premium. Despite calling Rays office again TWO DAYS ago, the national office let us know our policy was cancelled and we have a lapse in insurance. Thanks very little to Ray, Sara, and Melissa. Edited 3/12/24: We reached out to your office directly for 6 weeks with no support or clear communication about our policy. This was a huge fumble on the part of your office and I will use a public review to ensure you respond to me (6 days is a lot faster than 6 weeks!) You can call me or my partner directly.
Mar 5th, 2024

One week of having this state farm agent and Crystal already lied and allowed another payment to come out of my account. She could not give accurate information because she did not send anything to underwriting to find my payment that's sitting in a account and not being attached to my homeowners. Her excuse is it takes time well I called state farm directly and found out that she could have given me the date of when it would be looked at by underwriting but that would require her to actually send over the issue to them. Also she promised me today that no other monies would come out of my account and that was a lie, I checked my bank and a withdrawal is posting today, because she didn't remove the direct withdrawal. All lies!!!
Feb 25th, 2024

Ray Romano and his professional staff have always been available when I have been in need! Thank you to all of you for making me feel safe and financially protected in the road.
Dec 8th, 2023