Paul Campanella's Auto & Tire Center Wilmington

Apr 13th, 2024

We always use Campanellas. Always helpful and knowledgeable. Would recommend to all my friends
Apr 9th, 2024

Friendly, knowledgeable and fast
Apr 8th, 2024

Response to their message: You are being cynical and hypocrite with two different responses to BBB and to this thread. Your response to BBB demonstrates you do not have idea about automotive mechanics, your business is just changing oil and selling tires. BEWARE of this shop Kennett Square neighbors!!! > On Mar 4 I took my car to Paul Campanellas shop in Kennett Square, PA due to overheating and smoke from under the hood. They diagnosed the problem and recommended repairs and other additional maintenance for a total over $5.2k which I approved trusting their knowledge and advice that the problem will be solved. Less than a week later, the car showed again the engine light on the dashboard which they addressed changing a spark plug (I believe). Days later the car didnt start and showed again the engine light. I called the shop and they arranged a tow truck to pick up the car and take it to their shop. They called me with a diagnosis of a starter motor damage which needed replacement. They said this is unrelated to the first issue and I was charged $1.4k for the tow service plus the replacement and labor of the starter motor. However called me again and said that now they saw another problem and a cylinder head gasket needed replacement and quoted $5k for the new finding. All the time saying that these were unrelated events. I couldnt handle this situation anymore so I decided to tow the car away from this shop and take it to the Chrysler dealership where they are trying to repair the total damage created for the initial misdiagnosis by Paul Campanellas. I sent an email to Paul Campanellas with my formal complaint and refund request of the total money I paid to them. I received a call from a regional service manager (Doug) and he said that these events are absolutely not related and that he called the dealership (without my authorization) to find out about my car. I attached the invoices, diagnosis and email.
Apr 6th, 2024

Mar 30th, 2024