Agency Repair

Took in a Kitchen aid mixer for repair, was quoted by a women on the phone $75 to take a look at whats wrong, got there and all of a sudden its $125, of course I pay $125. Two weeks later they email that the repair is a total $328, I can its an electrical cord and something else, nothing huge. I emailed back Ill buy a new one for that cost. So I go in and am told oh he wont be back for 1/2 hour so you need to come back..I live 1/2 hour away. Let me add I sat in parking lot the 1/2 hour to go in and have the guy tell me oh it at another location and wont be here until THURSDAY!!!! To avoid frustration find a reputable place to do business with, not this one they are horrible!!!!! Will never take anything again, over priced understaffed, misquoted. Done!
Mar 21st, 2024

This place offers a terrible service they only waste your time and your money, the girl who serves is so arrogant, I lost my money and she laughed at me when she never explained the policy of that place to me. DON'T YOU NEVER THINK OF COMING TO THEM REPAIR BETTER LIKE NEW!!
Mar 6th, 2024

Trying to overcharge people is so gross. I love supporting small businesses but price gouging is a disgusting way to practice business.
Sep 6th, 2023

Horrible customer service. Very grungy and dirty. DO NOT GO TO THIS BUSINESS!!!!!
May 22nd, 2023

Zero stars if I could. Charged $100 just to look at the vacuum, said it'd take 7-14 business days (or 3 weeks!) to diagnose it (all it needed was a tune up). Given a quote for $127 MORE to tune up and replace a couple parts. After 5 more weeks with no word, I stopped in to get the machine, and paid the $227 in total for the labor and parts, though the pricing seemed outrageous, especially when it took so dang long. Then the owner tried to up-sell me on a newer vacuum after I paid to maintain my current Riccar. Obviously I'm not in the market for a new vacuum or I wouldn't have repaired my working one! When I brought it home, it clearly wasn't working right. I took it back to my TRUSTED vacuum shop in Loveland (an hour and a half away), where they diagnosed it in 2 hours, fixed, and charged me only $32 for the messed up work this shop did. All within one afternoon. (This shop put the belt on inside out, never replaced the used up handle cover, and over-shimmed the roller bar so that it wouldn't even roll anymore.) I don't even trust this store to do anything decent if I tell them my complaint, so I'm leaving it here for future customers' warning. Buyer beware.
Nov 15th, 2023