Desert Oral Surgery: Jeffrey Garcia, DDS

Had a great experience with Dr Garcia for my wisdom teeth extraction. No run around and straight forward process! I am not pain free from my wisdom teeth thanks to Dr Garcia
Apr 18th, 2023

Dishonest!!! Dishonest!! That is the best way to describe the office. My husband needed multiple dental implants. I checked with our insurance and was told that the procedure would be covered at 80% as long as the dental office obtained prior authorization. I explained this to the billing lady and was assured that it would be obtained. We paid our estimated portion of $2400 and had the procedure done. I reiteratedit more than once that she needed to get prior auth and the billing person told me that she would. Well, a year later, we got a bill for $9672!!!! Prior auth was never obtained and now we are on the hook for the money. In fact, they have sent us to collections!! I made multiple attempts to clear this up, but was told that we are just out of luck. In fact, the billing person lied and told me that she had told me they did not get prior auth!!! WHO WOULD AGREE TO THAT?? We never would have come here if we knew it was going to ruin our credit. Rude staff and bad bedside manner make this slap in the face even worse. Avoid this place like the plague!!!
Feb 12th, 2023

Dr Garcia failed to completely explain in detail all the pre surgery requirements for a friend of mine needing a tooth extracted. We did all the lab work the week before as we were instructed. Then the day before the surgery, I speak to Dr Garcia and explain that was his directions to us, he said lab work needs to be done the say before surgery.. how is he supposed to get the results of the labwork the day before the surgery.. and he didn't even give us the lab orders, I had to take my friend to his primary Dr to get the lab orders! Dr Garcia clearly needs to improve on his communication skills and put everything in writing for a procedure like this. Now Dr won't extract the tooth and we have to find another oral surgeon!
Dec 2nd, 2022

Mar 10th, 2022

Jan 21st, 2020