Yates Buick GMC INC.

Ladies do not go here unless you want to be taken advantage of! I came to get an oil change and they lied and told me that my car battery was very low and that I needed to get a new one. Michael Kennedy was my service advisor and he was trying to get me to purchase a $300 car battery even though I told him I had JUST bought one at Autozone. He insisted my car battery was in immediate need of a replacement. Later that week, I went to Autozone and had them test my car battery, which came back at 80%! I didn't need a new car battery at all, but Michael had tried to scam me into purchasing a new one. Please ladies, beware! I feel like they definitely tried to take advantage because I am a young woman who appears to know nothing about cars. Michael Kennedy was my service advisor and Alejandro M was the technician. Please beware of these men!
Apr 10th, 2024

I have had my car for a year. Already have had to take it into the shop for two different leak problems costing me almost 3,000. I still remember the sales man saying I want to sell you something that will last, to keep your business, to have good word of mouth. Shouldve known better coming from a salesman he was lying. I understand the risks of buying a used car, but two different leaks! Ridiculous!!
Apr 8th, 2024

Took my daughter's buick in 2 weeks ago for check engine light. Had the car there for a week and charged $1300 for a repair that did not fix the issue. Picked up the car and the light was still on. Car is still there in the shop.
Apr 7th, 2024

I was sold a used truck . After 2 weeks it had major issues and was not drivable. I was told there was a 30 day dealer warranty At the time of purchase 2 1/2 weeks later, when the issues occurred, I was told there it was no warranty and it isnt as his vehicle. They refused to help at all with any issues. Do not buy a vehicle from the dealership. Also the ad showed Very nice rims and tires and when I showed up it had stock rims and tires. Very shady and unprofessional dealership . If I could give zero stars I would .
Apr 4th, 2024

It is always a pleasure coming to Yates to get service for my vehicle. That staff is always friendly and Ashley in the service department is the reason why I continue to come to Yates. She is always helpful and informative. She continues to make me aware of any situations and processes related to my vehicle. Ashley continues to remain professional as well as ensure that I am satisfied with the work done on my vehicle.
Apr 1st, 2024