ABS Alaskan Inc

I ordered the install of Generac standby system from this company in October 2021 and provided a $2000 deposit to secure an installation date in November. I called to follow up on the order and installation in January after I had not heard from them. Jim Norman (apparently the owner) provided me an updated stating the supply chain delays has also reached his company. I asked for the refund of my deposit. He told me he would but the check in the mail that day. I have called his office two weeks in a row inquiring about my refund and I have yet to receive it. Each time I call, I get the run around and the exact same response, the check will be in the mail today. I even sent an email confirmation to him and his admin/accounts receivable last Friday (31 Jan 22) still no response or check. I called again today (1 Feb 22) to follow-up on the refund, the Accounts Receivable Clerk, Delilah Daniel, catches an attitude and confirms the wrong mailing address then says the check is in the mail. I asked if she say when I can expect to receive it? She says I dont know when the postmaster puts it in the mail. I advise anyone to try another company. The days are long gone where you have honest people on the other end of the call. Please avoid my mistake if you can.
Feb 10th, 2022

Defaulted on my contract to install a home solar array after accepting pre-payment in May 2020. It's October and I'm STILL waiting for solar power. Nice people but unable to manage large installations/projects.
Mar 16th, 2021

Jan 18th, 2021

Rude & unhelpful staff, uninterested in resolving professional issues caused by their lack of management.
Nov 8th, 2020

We had a solar system installed on our home as part of the Solarize Fairbanks campaign and ABS was selected as the contractor. As part of this group buy we were promised a discount and rebate on system installation. We have yet to receive our contracted rebate as well as many others (20+ homes) that were part of the campaign. They are the absolute worst communicators when it comes to delays, scheduling, and problems. They don't return phone calls or emails until weeks later, only to give excuses. Save your time, money, and patience and go somewhere else!
Aug 15th, 2020