The Family Agency: Allstate Insurance

Jun 18th, 2023

The Family Agency is the best, I couldn't be happier with them. Molly took care of me through the entire process and was wonderful. 5 stars for sure.
Oct 15th, 2022

May 17th, 2022

Oct 28th, 2021

For some reason my prior rating hasnt been publicly posted. I have never had a worst insurance agent. Allstate alone isnt a bad insurance but the agents at this branch arent professional or willing to help and find whats best for the customers needs.They laughed at me when I was frustrated trying to figure out my changes to my policy and wont even consider giving me a call back. I am told always to call but never get answered I leave voice mails and they act as if I havent or they havent heard them. I have my own records on my phone that prove different. I as well tried calling customer service after I got off the phone with this branch and got redirected to the branch itself with the same manager who laughed and told me we just spoke. I have officially switched over to different agent and couldnt be more relieved knowing someone actually helped me out and made me understand the changes on my policy.
Jan 12th, 2022