Xfinity Store by Comcast Branded Partner

Worst company, unreliable service, -7 for customer service. Went in the Florence location to drop some equipment off and was told to have a seat in the back. Waited for over 20 min with workers that couldnt seem to get their system to work. Most likely because theyre usually their own service!
Apr 11th, 2024

If I could give zero stars I would. Xfinity is the worst service Ive ever had and the customer service is even worse.
Mar 9th, 2024

We are new customers with xfinity. we came to the store in Cox Creek center and picked up our cable boxes and modem. the second cable box did not work, so we had an appointment for them to come to our home to see what the problem was. They never showed up no phone call. No notification. so then they set an appointment for yesterday and was never told that they were not coming because there was an emergency. And every technician had to go to this emergency. so I am sitting outside the xfinity store again. Waiting to see if they're going to open.
Jan 21st, 2024

*** As expected, I have received no refund as I was told and neither does the link provided by the person reviewing this February 29th post even exist. So, my advise, move along. Dont waste your money, energy, or time on Xfinity. This is not a review of this store but of Xfinity, corporation. However, I was told by a supervisor on line to go to the nearest store to resolve my issue!! So, the store is the next stop. Well see.. If youre looking for service with integrity, an abundance of customer service, and a desire to resolve issues - move along. You will be disappointed, have an elevated blood pressure, and be totally frustrated. If you do jump over to Xfinity, screen shot every convo although you cant use it to substantiate what youve been told because they dont have a platform to receive it! Really? How convenient. My advise for whats its worth, dont do it no matter how good it sounds or what youre told. Not worth it. Lesson learned. Update: Apparently, someone with Xfinity read the review. Very helpful, understanding, and reviewed all the screenshots I have. A refund is to be issued by end of March. Im waiting. I took screenshots of all our conversation also. Still been a hassle.
Mar 23rd, 2024

If I could give 0 stars I would in a heartbeat. I want to make it very clear that the only reason why I have this service is because they are the only provider where I live. So I try to pay my bill online today. The bill the month after the price of my internet went up $4 and there was a massive data breech in which millions of Comcast customers data was compromised. After fighting with the automated phone assistant which will do any and everything that it can to keep you from talking to an actual person, I got to a person who was still unable to process a payment. Quit being greedy *'s! Charge $80 for phone internet and cable and everyone will have your service. You will make a lot more money, but the margins will be smaller. It's not like you do any work anyway.
Jan 10th, 2024