How Virtual Phones Can Help Your Business Communication: 5 Features that You Never Knew About

How Virtual Phones Can Help Your Business Communication: 5 Features that You Never Knew About

As any businessperson knows, communication is absolutely crucial to having a thriving and efficient business. How you manage communication between coworkers, your business and others, and your business and clients is one of a few key factors that will ultimately decide the success of your company. Taking control of your phone system and having it work for you, instead of you being at its mercy, will go a long way towards establishing a professional business presence, streamlining your business communications and making your office more expedient and profitable.

A virtual phone system will allow you to use your office phone to your advantage. Following is an outline of five features of virtual phones that could help you take control of your business phone system, grow your business presence, and give your clients the feel of a large, established and professional company. Not all virtual phone companies will offer these features, and some will obviously offer other features not discussed here that might be of great service to you. It is absolutely crucial to do your research, look at the different prices and features, and find the right provider for your company’s needs.

The 5 Features that Can Change How Your Business Communicates:

1)   Unlimited Extensions – Having the ability to connect an unlimited amount of extensions to one phone number has various advantages. The clutter and hassle of managing and memorizing several phone numbers is eliminated. By removing the confusion of having different numbers for different employees and departments you can be sure calls get to where they need to go, and do so quickly. As your business grows you can add more lines and extensions without any problems or confusion. You can even make extensions for cell phones, making sure you never miss an important business call.

2)   Smart Call Forwarding – This feature gives you the security of never missing an important call. You can have calls forwarded to your cell phone or even your home phone. You can even set specific times for calls to be forwarded to specific numbers. Smart call forwarding allows you to choose what phone incoming calls go to – customer service calls go to the customer service department (where you can even choose to have all phones ring at once, or have them ring in a round-robin order) while sales calls go directly to the sales department. Smart call forwarding will go a long way towards eliminating the time wasted in directing phone calls.

3)   Toll Free Numbers – Whether you have a big or small business an 800 number gives customers the feeling of an established and professional business that truly cares about its customers. It also insinuates that you have a large and reputable business since your phone number does not have a local area code.

4)   Local Numbers – On the other hand, having a local phone number gives customers the impression that you have a local presence. Local numbers give a more personal feel. Even if your office is in Dallas, with a virtual phone system you can establish local numbers in New York, or California, or Florida – wherever your customers may be located. If a potential customer thinks you are nearby and know their area, needs and demographics that might be the final selling point to closing the deal.

5)   Vanity Numbers – One of the challenges any business faces is standing out from the competition. Finding a way to be memorable is crucial – if someone sees your advertisement, but forgets you, they obviously won’t be calling! With a catchy and easy-to-remember vanity number, customers and potential customers will be much more likely to remember your business.
 
These are only five features that virtual phone services can provide. There are many more that could be even more beneficial for your specific needs. As I stated earlier, communication is absolutely crucial to the success of a business; with a virtual phone system you can be sure that you never miss an important call, that your business is running efficiently, and that your customers can contact you with ease.