Excellent service! Grandview sent the sleep study report to OxyMed and they provided exactly what I needed. It was great to receive information / training on the machine, and an opportunity to operate it in the store. When the mask didn't fit quite right, they immediately recognized the reason and substituted one that worked for me. They even provided options when my insurance coverage left a large out-of-pocket expense for me. The customer service and follow up have been excellent. I understand they are under new management. I'd say they made a good choice!
Ginny Henry on Google
Zero stars if I could. I wrongfully assumed that a small, family-owned business would be a reputably-run resource for necessary medical equipment. Both of my parents require CPAPs and received excellent customer service and care, but at the expense of their wallets. Turns out the owner is just marking up masks you could buy on Amazon at cost. And they're not covered by insurance! I would recommend going anywhere that isn't here.
Paul Marlow on Google
Cant say enough about how wonderful this place help deliver outstanding customer service from A to Z. From initially contacting them on the phone to receiving equipment/supplies, I was treated with kindness and humility. Jamin is an absolute professional and goes the extra mile. Her knowledge of procedures and handling insurance companies is to be admired. She really got the ball rolling and took initiative to take care of me. Whitney was very professional as well. She explained details and processes for the equipment. She took time and didnt assume that I should know xyz. She was very informative and knowledgeable. OxyMed, you need to hold onto these two; Jamin and Danielle. Huge assets to your office. Thank you
Amber Abbott on Google
Came in for a new mask, Josh assisted me and gave the best service! He is very helpful and knowledgeable! Thank you ! Love my mask!
God Anointed on Google
**Beware** Do not conduct business with this 280 location. Its sad that at a critical time in your life such as temporarily needing oxygen has been the most difficult and unprofessional experience. At the end of July I was discharged from Grandview Medical Center and they failed to discharge me on oxygen when my oxygen levels were low. The day after discharge I called the hospital and they referred me to this 280 location. I spoke with a woman named Amy and explained to her what happened. She took my insurance information and told me when I would be billed. She also scheduled for someone to come that evening with the oxygen compressor. When the man came he brought one oxygen compressor, an emergency tank and 2 small portable. The middle of August I had a doctors appointment and while driving I ran out of oxygen from my portable tank. I called this 280 location and told them it was an emergency. I told them I was coming to the store because I ran out of oxygen. Amy called me while I was almost there stating I had a $53 balance on the account and that she would not allow me to get oxygen until I paid it in full. Mind you they had been billing my insurance and there was no need to threaten my life of receiving oxygen over $53. Most importantly I had already paid the balance and owed them nothing. When I finally made it to the store I was gasping for air and extremely light headed barely driving my car. It was 30 minutes before I had oxygen and I could have had respiratory failure due to Amy and the staff on 280. On November 7, 2023 I called OxyMed on 280 and spoke with Chris. I explained to Chris that I no longer need oxygen and needed to schedule for someone to come pick up their equipment. Chris started giving me the run around saying I need the doctor to discharge me before they can pick up the equipment. I explained the doctor was from a ER visit 4 months prior from Grandview Medical Center. Chris stated the doctor name was Dr. Hull. I explained to him the doctor discharged me in July and that he did not discharge me on oxygen. I explained that I had to call the next day. Chris said he would have someone call me to come pick up the equipment and they would no longer bill my insurance. On November 30, 2023 OxyMed 280 billed my insurance $340 for equipment I havent used in 2 months. I called and spoke with Amy on Monday, December 4, 2023. Amy stated the guy would be in my area Thursday, December 7, 2023 to pick up the equipment from my home. At approximately 9am on December 7, 2023 Amy called me stating they would not be coming out because Dr. Hull needed to discharge me. I told Amy that she was the one I spoke with when I first got the equipment and that she clearly understood what happened. I told her I recently visited my primary doctor and I do not need the oxygen. Amy then stated the guy would be in my area the next day, Friday, December 8, 2023 to pick up the equipment from my home. No one called me or came to my home. I still have all the equipment and they are running a scam refusing to pick up the equipment so they can continue to bill my insurance. I will have to get the police involved so I can return this equipment and stop being billed. This is fraud. Do not conduct business with OxyMed.
